Technical Solutions Consultant
hace 2 semanas
NPAW: Revolutionizing Video Intelligence
About Us
NPAW is the leading video intelligence company, empowering online streaming services to grow and thrive. With over a decade of experience, we've developed innovative analytics solutions that optimize performance, user engagement, and revenue. Our suite of apps provides unparalleled visibility into platform performance, audience behavior, advertising, content efficiency, and app navigation in real-time.
A Global Presence
We serve more than 150 video services and process over 200 billion plays per year worldwide. Established in 2008 by co-founders of Rakuten TV, NPAW has offices in Barcelona and New York with teams around the globe.
Join Our Product Analytics Team
We're seeking a highly skilled Customer Engagement & Solutions Specialist to enhance customer experiences through our analytics platform. As a vital member of our team, you'll play a pivotal role in understanding customer needs within the sales process, supporting Sales Executives, and ensuring seamless Proof of Concept (POC) processes.
Your Key Responsibilities
- Act as a key point of contact for customers, deeply understanding their needs and aligning them with our onboarding processes.
- Work alongside Integration Engineers to streamline the integration process, ensuring it's efficient and meets customer requirements for a seamless experience.
- Develop and execute comprehensive training sessions, ensuring users are well-equipped to utilize our product to its full potential.
- Manage and enhance customer satisfaction and user adoption through ongoing support, regular check-ins, and by acting on customer feedback.
- Liaise between customers and our internal teams, including Customer Engineering for technical queries and the Product Team for feature requests or feedback.
- Utilize data modeling knowledge to support customers with data structuring and analysis interpretation, creating custom dashboards and providing actionable insights.
- Monitor customer health metrics, including usage patterns, satisfaction levels, and overall engagement, to inform strategy and interventions.
- Provide troubleshooting assistance to resolve any technical issues and collaborate with the product team to address and resolve technical challenges.
What We Offer
We offer a competitive salary of approximately $120,000 per year, commensurate with experience. You will also enjoy a dynamic work environment, opportunities for professional growth, and a comprehensive benefits package.
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