Capacity Planning Expert
hace 4 semanas
Cigna is seeking a highly skilled Capacity Planner Senior Analyst to join our team. As a key member of our operations team, you will be responsible for developing and managing short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on membership.
Main Responsibilities- Forecasting and Planning: Create long, medium, and short-term forecast volumes for all functions based on historical data and financial projections on membership.
- Translate operational strategy into capacity plans for inshore and offshore teams.
- Measure and plan for attrition rates, leaves of absence, and headcount control within each capacity plan.
- Update work ratios and plan holiday/sickness quotas for each site and function.
- Productivity Management: Control and set productivity targets in collaboration with Operations Managers for each function.
- Monitor and ensure targets are met, adjusting plans as necessary to maintain efficiency.
- Service Level Projections: Develop projections for claims, COM inventory, and telephony service levels.
- Communicate effectively with multiple levels of management to agree on each capacity plan and ensure assumptions are being met.
- Proven experience in capacity planning, workforce management, or a related area.
- Strong analytical skills with the ability to interpret historical data and financial projections.
- Proven data analytics skills (advanced Excel, QlikView, Tableau...).
- Excellent communication skills, capable of conveying complex information to senior leaders.
- Experience in workforce management software and tools.
- Ability to work collaboratively across various departments and levels of management.
- Strong organizational skills and attention to detail.
Cigna is a leading provider of health care, expatriate employee benefits, life, accidental and supplemental health insurance. We operate in countries across the Americas, Europe, Africa, and Asia Pacific.
We value our talented employees and strive to help one of our associates grow professionally before recruiting new talent to our open positions.
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