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Senior Capacity Planner
hace 2 meses
Cigna Health And Life Insurance Company is seeking a highly skilled Senior Capacity Planner to join our team. As a key member of our operations team, you will be responsible for developing and managing short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on membership.
Main Responsibilities- Forecasting and Planning: Create long, medium, and short-term forecast volumes for all functions based on historical data and financial projections on membership.
- Translate operational strategy into capacity plans: Translate operational strategy into capacity plans for both inshore and offshore operations, manages headcount and productivity, and coordinates capacity planning to meet service level agreements.
- Productivity Management: Control and set productivity targets in collaboration with Operations Managers for each function.
- Service Level Projections: Develop projections for claims, COM inventory, and telephony service levels.
- Proven experience: Proven experience in capacity planning, workforce management, or a related area.
- Strong analytical skills: Strong analytical skills with the ability to interpret historical data and financial projections.
Cigna is one of the world's leading providers of health care, expatriate employee benefits, life, accidental and supplemental health insurance. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa, and Asia Pacific.
