Operations Technician
hace 1 semana
We are seeking an experienced Operations Technician to join our team in Madrid, Spain. As an Operations Technician, you will be responsible for providing technical and administrative support to the management of the On-line SME portfolio at a portfolio rather than transactional level, for Financial Lines, Casualty, Cyber, and Marine.
You will work closely with the Operations Manager to support the standardized model of using Ignite / ICT to provide a seamless, high-quality service to the end customer. This includes managing the user system maintenance within agreed SLAs, setting up new access, amendments, and access removal, and managing the system set up of new products and associated policy documentation/invoice production within agreed SLAs and quality standards.
Key responsibilities include managing the Broker Network set up and maintenance, including Broker Novation's, managing and responding within SLA to all general Broker correspondence received through local mailbox accounts, and managing the manual processing of any system fall-outs within SLA.
You will also be responsible for reviewing and monitoring all outsourced work elements, identifying type and frequency of problems or inefficiencies, tracking root cause analysis of rework, and making recommendations for continuous improvement. Additionally, you will produce relevant SOX reporting (including outsourced partners processed business) for Team Leader sign off, undertake audits and Quality Control checking of outsourced and retained work elements, and take personal responsibility for the Quality Control of own and outsourced work elements to ensure that the highest standards of delivery are achieved.
We are looking for an individual with a strong background in processing, particularly experience of following written instructions, data entry, and document/report drafting, etc., all functions related to the policy cycle. Previous Commercial Insurance experience is preferred.
We offer a competitive salary and benefits package, including 30+ days of vacation a year, 2 days working from home option + additional flexible days, working from home allowance, entry time flexibility, life and accident insurance, meal allowance, pension plan, flexible compensation scheme, Gympass, and Comprehensive Learning & Development offer.
We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that applicants for positions with Chubb Spain must be legally authorized to work in Spain.
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