Operations Technician
hace 4 semanas
Chubb is seeking an experienced Operations Technician to join our team in Madrid. As an Operations Technician, you will be responsible for providing technical and administrative support to the management of the On-line SME portfolio at a portfolio rather than transactional level. This includes reviewing instructions received from the Iberia Underwriting team or brokers, accurately entering premium bookings and preparing policy documentation.
Key Responsibilities:
• Manage the system set up of new products and associated policy documentation/invoice production within agreed SLAs and quality standards.
• Own and maintain relevant systems that the products are being managed on, including template management, product and code mappings, segment references and linkage with relevant teams to ensure appropriate interfaces to back end systems and process.
• Have an in-depth understanding of processes and adopt an ethos of continuous review with the intention of improving, error proofing, automating, simplifying, clarifying and eradicating any "non-value" process steps.
• Manage Broker Network set up and maintenance, including granting new access, amendments and access removal and providing Broker Assistance.
• Manage and respond within SLA to all general Broker correspondence received through local mailbox accounts.
• Manage the manual processing of any system fall-outs, within SLA.
Requirements:
• Fluent in Italian, Spanish and English.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
What We Offer:
• Competitive salary and benefits package.
• Opportunity to work with a leading insurance company.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.
• Recognition and rewards for outstanding performance.
How to Apply:
If you are a motivated and experienced Operations Technician looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].
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