Software Engineer for Innovative Contact Routing Solutions

hace 3 días


Madrid, Madrid, España Amazon A tiempo completo

**Company Overview**

Amazon is a leading provider of customer service solutions, with a reputation for excellence in the US and abroad. At Amazon, we prioritize innovation and customer obsession in everything we do, particularly in the Customer Engagement Technology (CET) department.

CET develops technology to support and enhance our Customer Service Operations network through Self-Service and Automation features, CRM, contact center infrastructure, and client applications. We focus on robust architecture, world-class user experience, and leveraging Big Data to drive insights and solutions through various applications.

**Job Description**

We are seeking a skilled Software Development Engineer to join our Global Product and Technology team. This role will involve working on a multi-year, large-scale enterprise software program that aims to define the next generation of contact routing for Amazon Customer Service, providing a seamless customer support experience and ensuring issues are resolved during the first interaction.

Key Responsibilities:

  • Own the implementation and delivery of contact center systems built on top of our next-generation routing system, utilizing Generative AI and Machine Learning for improved intents and routing signals.
  • Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.
  • Design and build innovative technologies in a large distributed computing environment, contributing to fundamental changes in the industry.

**Requirements and Qualifications**

To succeed in this role, you will need:

  • 3+ years of non-internship professional software development experience.
  • 2+ years of non-internship design or architecture experience (design patterns, reliability, and scaling) of new and existing systems.
  • Experience programming with at least one software programming language.

**Estimated Salary:** $120,000 - $180,000 per annum, depending on location and qualifications.



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