Dedicated Customer Service Specialist for EU Claims Processing
hace 3 semanas
Ryanair Ltd., a leading European airline, is seeking an enthusiastic and detail-oriented Customer Service Specialist to join its team in Madrid. This role offers a unique opportunity to work with a dynamic company and contribute to the processing of claims across several jurisdictions in the Ryanair network.
The ideal candidate will possess excellent organizational, written, and verbal communication skills, as well as fluency in English and Italian. Strong knowledge of Microsoft Office suite and experience in a similar customer service role would be advantageous.
This position will involve supporting the Customer Service team in handling EU261 & Montreal Convention claims and other consumer matters. The successful candidate will be responsible for responding to written correspondence, interpreting claims, and maintaining accurate records and databases. A competitive salary package and flexible working arrangements are offered.
Key Responsibilities:- Supporting the CS team in handling EU261 & Montreal Convention claims and other consumer matters
- Responding to written correspondence in line with the Customer Service Department's service levels and procedures
- Interpreting claims and different kinds of correspondence
- Maintaining accurate records, databases, and systems up to date
- Fluency in English and Italian (written and spoken)
- Good knowledge of Microsoft Office suite
- Excellent organizational, written, and verbal communication skills
- Flexible approach and ability to remain diplomatic and tactful while working under pressure
- A competitive salary: €30,000 - €35,000 per year, depending on experience
- A flexible working arrangement: 2 days per week remote work option
- A dynamic and multicultural work environment
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