Operations Excellence Specialist

hace 4 semanas


Barcelona, Barcelona, España N26 A tiempo completo

About the Opportunity

We are seeking a highly motivated and dependable professional to join our Quality Assurance team at N26. As an Operations Excellence Specialist, you will play a key role in evaluating, reporting, and enhancing the quality of our banking operations.

Key Responsibilities:

  • Conduct quality reviews: Ensure that our teams' work meets high standards through ongoing assessments and quality checks.
  • Monitor vendor performance: Evaluate and track vendor effectiveness, providing regular performance updates and insights.
  • Offer strategic feedback and guidance: Share meaningful feedback with our internal teams and vendors to promote improvement and oversee their progress.
  • Drive improvement initiatives: Identify opportunities for enhancement and collaborate with teams to implement impactful solutions.

What You'll Need to Be Successful

To excel in this role, you will need:

  • Background: Language proficiency in English and at least one additional supported language, such as Spanish, Italian, French, or German.
  • Relevant Experience: Prior experience in operations, banking operations, or related operational roles with a strong understanding of process-driven environments.
  • Technical Skills: Proficiency with G Suite, particularly in using Google Sheets for data analysis and reporting, and experience with SQL is highly desirable.
  • Attention to Detail: A meticulous and diligent approach, delivering reliable and high-quality work.
  • Work Ethic: Integrity, ability to work independently, and consistently meeting deadlines without close supervision.
  • Growth Mindset: Ambitious, eager to learn, and driven to contribute to continuous improvement efforts.

Salary: The salary range for this position is €60,000 - €80,000 per annum, depending on location and experience.

Benefits:

  • Accelerate your career growth by joining one of Europe's most talked-about disruptors.
  • Employee benefits, including a competitive personal development budget, work-from-home budget, discounts to fitness & wellness memberships, language apps, and public transportation.
  • Access to a Premium subscription on your personal N26 bank account, as well as subscriptions for friends and family members.
  • An additional day of annual leave for each year of service.
  • A high degree of autonomy and access to cutting-edge technologies, working with a friendly team of peers from diverse nationalities, life experiences, and backgrounds.


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