Revops Operations Excellence Specialist
hace 1 semana
About Virtuagym
">Virtuagym is a pioneering innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We aim to make the world a healthier and happier place through our coaching and management solutions for trainers, studios, clubs, and corporate wellness.
">Our Team
">We are an ambitious, passionate, and multicultural team of talented individuals who share a common vision. Our flat hierarchy promotes great freedom, ownership, and making a true impact. As a scale-up, we value diversity, our international character, and teamwork. Every day with us is an opportunity to cultivate and evolve your personal and professional skills while contributing to a global effort.
">The Role
">We are seeking a RevOps Operations Excellence Specialist to join our Customer Success team. In this role, you will be responsible for driving efficiency, digitalization, and automation within our CS tech stack and operational workflows. You will act as the first line of support for leadership and CS, troubleshooting issues, escalating them when necessary, tracking progress, and communicating status to stakeholders.
">You will work closely with our customer success management team, representing customer operations, and partnering with Heads of Service/Onboarding, Directors of CSM, and data and operations specialists. Your key tasks will include:
">- ">
- Proactive recommendation of strategic improvements to our business model and alignment with CS management">
- Performing deep data dives to identify customer experience improvement opportunities and implementing changes across departments">
- Reporting to Customer Success management and executives on past results, renewals forecast, and trend analysis">
- Creatings meaningful insights that can help the CS team and other departments">
- Developing strategies to improve the way CS works, balancing effort and value">
- Building scalable processes to support the Customer Success team in pursuit of customer account retention and expansion">
- Continuously developing customer engagement processes by determining the timing and content of touchpoints along the customer journey to drive optimal adoption and increase in CLTV">
Your Background
">To succeed in this role, you will need a BSc or MSc in Business or Technical Studies, such as Computer Science, Data Science, or Business Administration. You should have strong technical affinity and enjoy collaborating with people across multiple teams. 1+ years of experience administering a CRM (Salesforce, Hubspot, etc.) is required, with working experience with BI tools (Domo, PowerBI, etc.) being a plus.
">Excitement about constantly learning about the latest technologies and AI, Generative AI potential, proven track record in improving CS operations teams, and a strong sense of urgency to meet business goals are essential. Great interpersonal skills, teamwork, and ease of communication are also crucial. Critical thinking and a systematic approach to work with high-quality standards are expected. SQL or other programming languages knowledge are a plus. Fluency in English is mandatory, with additional languages being a plus.
">Why Join Us
">We offer remote working from Spain, where you will be based at our office in Amsterdam, the Netherlands. You will receive 23 paid vacation days per year, a home office set-up and hardware, access to video-on-demand workouts and meditation through the VG platform, company-wide health & fitness challenges, and unlimited access to on-demand coaching with psychologists via chat, phone, or video call through OpenUp.
">We believe in taking care of each other and sharing success. At Virtuagym, everyone can grow, regardless of their background. We are not just colleagues; we are friends, willing to help and support each other. By joining us, you become part of a joyful and energetic team.
">Salary: €45,000 - €60,000 per annum depending on qualifications and experience.
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