Renewal Manager
hace 3 semanas
At Board International, we empower enterprises to plan smarter, drive outcomes, and lead transformation with our Intelligent Planning Platform. As a trusted partner to thousands of leading organizations, we've designed our product with enterprise planning agility in mind and the passionate care of our people as our main driver.
We believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation, and embrace a growth mindset to aim higher every day.
As a forward-thinking Renewal Manager, you'll play a critical role in managing and renewing existing customer contracts. You'll work closely with our sales, account management, and customer success teams to ensure customer satisfaction and retention.
Your goal will be to drive renewals, minimize churn, and identify upsell opportunities, contributing to the overall growth of the company. This is a customer-facing position that requires excellent organizational and negotiation skills to support the overall renewal process, including collaboration with cross-functional teams for customer health improvement and expansion.
Key Responsibilities:
Renewal Management:
Manage the end-to-end renewal process for existing customer contracts, ensuring timely and accurate renewals and ARR (Annual Recurring Revenue) retention or expansion.
Proactively reach out to customers to discuss renewal terms, address concerns, and provide necessary information, as early as 6 months prior to contract expiration.
Drive accurate quote creation.Prepare and present renewal proposals, negotiate terms, and close renewal deals on time, aligned with customer's business needs and goals.
Maintain systems of record up-to-date with accurate and complete information. Identify and coordinate resolution of data discrepancies or gaps.Customer Relationship Management:
Build and maintain strong relationships with existing customers to understand their needs and business objectives.
Collaborate with the customer success team to ensure customer satisfaction and address any issues that may impact renewals.
Proactive engagement with the customer and cross-functional teams, including Legal, providing commercial guidance for at-risk or complex renewals.
Assist Sales Leaders with strategic initiatives to ensure customer retention.
Participate in customer outreach programs and strategic planning.
Sales and Upsell Opportunities:
Identify and pursue upsell and cross-sell opportunities within the existing customer base.
Work with the sales team to develop strategies for expanding the company's footprint within current accounts
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