Customer Service Representative with High Level of Turkish Language Skills

hace 6 días


Barcelona, Barcelona, España Cpm International A tiempo completo
About CPM International

CPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

Our Values

We celebrate diversity and welcome everyone, embracing unique styles. Our accessible workplace fosters inclusion, empowering you to bring your whole self to work. We strive for a vibrant, innovative culture.

Our Client

Our client is a leading provider of hygiene, health, and nutrition products, trusted by consumers worldwide for generations. They are committed to protecting, healing, and nurturing in pursuit of a cleaner, healthier world.

Job Summary

We are seeking a highly skilled Customer Service Agent to handle customer inquiries and resolve issues in a professional and efficient manner. The ideal candidate will possess excellent communication skills, a strong understanding of customer needs, and a proactive approach to problem-solving.

Key Responsibilities
  • Provide exceptional customer service via various channels, including phone, email, and chat
  • Analyze customer problems and offer individual solutions
  • Develop a sound understanding of our client's products and services
  • Embody our company values and act as a brand ambassador
Requirements
  • Fluent level of Turkish with exceptional grammar and spelling skills
  • High level of English (both written and spoken)
  • Genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • Professional outlook and proactive approach to problem-solving
Benefits
  • Competitive salary
  • Top performance incentives
  • 2 accrued days per month / 24 calendar holidays per year
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid work arrangement (3 days per month at the office, rest working from home)
  • Ongoing training and development opportunities
  • Employee Assistance Program
  • Employee Benefits Club
  • Option to sign-up for Discounted Private Health Insurance
  • Referral Program


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    About UsCPM International is a global company with a presence in over 30 countries. We provide multilingual support in various languages tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.Our ValuesWe celebrate diversity and welcome everyone. Our accessible workplace...


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