Customer Service Representative

hace 20 horas


Madrid, Madrid, España Tdcx Center Ltd A tiempo completo

At Tdcx Center Ltd, we are committed to delivering exceptional customer experiences through our Call Center operations. As a Customer Service Representative - Call Center Specialist, you will play a critical role in ensuring our customers receive prompt and professional support via phone, email, or chat.

Key Responsibilities:

  • Provide high-quality customer service by responding to inquiries and resolving issues efficiently
  • Communicate effectively with customers to understand their needs and concerns
  • Process orders, returns, exchanges, and cancellations accurately and timely
  • Educate customers on product/service information and features
  • Escalate complex issues to senior team members for further assistance

Requirements:

  • High school diploma or equivalent
  • 1-2 years of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong technical skills (CRM software, Microsoft Office)

Preferred Qualifications:

  • Previous call center experience
  • Customer relationship management (CRM) software knowledge
  • Certification in customer service or call center operations
  • Bilingual or multilingual skills

Benefits:

  • Full-time employment
  • Competitive salary range: €2,000.00-€2,500.00 per month
  • Languages courses offered
  • Lifetime insurance
  • Flexible schedule
  • Bonus for meeting targets

About the Role:

This is an excellent opportunity to join our dynamic Call Center team and contribute to delivering outstanding customer experiences. If you have a passion for customer service and are looking for a challenging and rewarding role, apply now



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