Customer Service Representative
hace 20 horas
At Tdcx Center Ltd, we are committed to delivering exceptional customer experiences through our Call Center operations. As a Customer Service Representative - Call Center Specialist, you will play a critical role in ensuring our customers receive prompt and professional support via phone, email, or chat.
Key Responsibilities:
- Provide high-quality customer service by responding to inquiries and resolving issues efficiently
- Communicate effectively with customers to understand their needs and concerns
- Process orders, returns, exchanges, and cancellations accurately and timely
- Educate customers on product/service information and features
- Escalate complex issues to senior team members for further assistance
Requirements:
- High school diploma or equivalent
- 1-2 years of customer service experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong technical skills (CRM software, Microsoft Office)
Preferred Qualifications:
- Previous call center experience
- Customer relationship management (CRM) software knowledge
- Certification in customer service or call center operations
- Bilingual or multilingual skills
Benefits:
- Full-time employment
- Competitive salary range: €2,000.00-€2,500.00 per month
- Languages courses offered
- Lifetime insurance
- Flexible schedule
- Bonus for meeting targets
About the Role:
This is an excellent opportunity to join our dynamic Call Center team and contribute to delivering outstanding customer experiences. If you have a passion for customer service and are looking for a challenging and rewarding role, apply now
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