Director of Global Customer Experience

hace 2 días


Barcelona, Barcelona, España Hewlett-Packard A tiempo completo
Job Summary

We are seeking a highly experienced and strategic Director of Global Customer Experience to lead our CRM efforts and drive customer loyalty across the globe. As a key member of our marketing team, you will be responsible for developing and implementing comprehensive CRM strategies that align with our business objectives.

Key Responsibilities
  1. Lead Global CRM Team: Manage and motivate a high-performing team of CRM professionals to achieve business objectives.
  2. Develop CRM Strategies: Design and implement data-driven CRM strategies that drive customer acquisition, retention, and loyalty.
  3. Measure and Analyze Performance: Develop and track key performance indicators (KPIs) to measure the effectiveness of CRM campaigns and programs.
  4. Collaborate with Cross-Functional Teams: Work closely with marketing, sales, product, and analytics teams to ensure alignment and integration of CRM goals and initiatives.
  5. Stay Up-to-Date on Industry Trends: Stay current on the latest CRM trends, best practices, and technologies to drive innovation and improvement.
Requirements
  1. 10+ Years of CRM Experience: Proven track record of developing and implementing successful CRM strategies and campaigns.
  2. Strong Analytics and ROI Focus: Ability to analyze data and drive business decisions based on ROI and customer lifetime value.
  3. Excellent Communication and Leadership Skills: Strong communication and leadership skills to motivate and inspire team members.
  4. Customer-Centric Mindset: Passion for delivering exceptional customer experiences and driving customer loyalty.
What We Offer

As a Director of Global Customer Experience at Hewlett-Packard, you will have the opportunity to work with a talented team of professionals and contribute to the development of innovative CRM strategies that drive business growth and customer loyalty. We offer a comprehensive benefits package, including health insurance, dental insurance, vision insurance, and more. Additionally, you will have access to ongoing training and development opportunities to help you grow and succeed in your career.



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