German Financial Services Specialist
hace 2 semanas
About the Role
We are looking for a highly motivated and customer-oriented German Financial Services Specialist to join our team at Recruit4. In this role, you will be responsible for providing top-notch service to our clients via various communication channels, including calls, emails, WhatsApp, and chat. Your primary focus will be on addressing the needs of our bank customers in the German market, delivering excellent service while showcasing innovative digital banking products.
Responsibilities
- Provide customer service for banking-related issues such as account opening, password locks, transfers, etc.
- Manage back-office tasks, including responding to emails and WhatsApp messages.
- Presents and promotes banking products.
- Adhere to transparency requirements, service information, and client protection regulations related to investment products.
- Report and follow up on application anomalies.
- Meet quality standards and sales objectives set by the entity.
Requirements
- Education: Preferred studies in Business Administration, Mathematics, or Law.
- Proficient in MS Office (Excel, Word, PowerPoint, Access).
- Native-level proficiency in German.
- Good level of English.
- Fluency in Spanish is considered a plus.
Skills and Competencies
We are looking for a candidate with customer-oriented skills, empathy, and active listening skills. Excellent oral and written communication skills are essential, as well as analytical capacity and the ability to autonomously acquire new knowledge. Commercial acumen and the ability to dialogue with clients, companies, or groups are also required. Strong problem-solving skills and the ability to plan, organize, and thrive under pressure are a must. Initiative, autonomy, and a positive attitude are also essential. Flexibility and adaptability to changing environments and new technologies are also required. Banking experience is valuable but not mandatory.
Benefits
- Full-time position (39 hours/week)
- Permanent employment contract
- Interesting Referral Program
- Competitive salary
- Opportunity to work with the world's largest service provider
- Real prospects for career advancement within the company
- Location: Madrid (Spain)
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