IT Operations Manager

hace 2 semanas

Madrid Centro, Madrid, España Invenergy A tiempo completo

About the Role

Invenergy is a leading developer, owner, and operator of sustainable energy solutions. We are seeking an experienced IT Operations Manager to join our team in Spain. As a key member of our IT team, you will be responsible for ensuring the smooth operation of our technology infrastructure and providing exceptional support to our users.

Key Responsibilities

  • Serve as the focal point for all IT Operations in Europe, driving resolution of all incident and support requests in your area.
  • Oversee our global Service Desk during your day, while the US team is offline, and work closely with the team to raise urgency as required.
  • Act as primary contact to deploy our technology and support users in Germany, UK, and elsewhere in Europe.
  • Manage employees and contractors that report to you, performing as a leader for your reports and others in the company.
  • Actively monitor and manage tickets for you and your team in our case management tool, with experience on a ticketing system.
  • Follow up with users on support cases, provide feedback, and see problems through to resolution.
  • Perform application, server, networking administration as directed.
  • Provide prompt technical, "White-Glove" response to the leadership team, quickly driving their issues to resolution.
  • Research problems and identify trends to strategically address IT needs.
  • Manage and support any outages in your region.
  • Perform oversight of vendor activities, ensuring our vendors are addressing any issues and communicating status to our users.
  • Participate in Out-of-Hours work as required, traveling in and out of country.
  • Assist with delivering our new construction sites as needed.
  • Participate in the IT Change Management process as required.
  • Develop communication channels with local leaders in your markets and understand their key business applications and learn how and why they use them.
  • Collaborate with other teams and work on cross-team projects.
  • Participate in job-specific training and grow your knowledge of IT best practices, new procedures, products, and services.
  • Adhere to the company's values and behaviors.

Requirements

  • Required Education: Bachelor's Degree in an information technology related field.
  • Technology certifications preferred, not required.
  • Minimum of 3 years experience in a lead/management position.
  • Experience working with vendors and overseeing tasks performed by others.
  • Experience installing, configuring, administrating, and maintaining corporate desktop work environments, including desktop, phone, MS Windows, and desktop peripherals.
  • Experience with Windows PCs, Android, and iOS mobile devices.
  • Knowledge on Windows servers, Cisco devices, firewalls, circuits, and Aruba wireless devices.
  • Preference given to candidates with Microsoft o365 experience.
  • Experience with Executive Support and the needs of High-Level team members.

Competencies

  • Business-level proficiency in Spanish and English, with the ability to speak and write effectively in both languages.
  • Strong analytical skills & technical skills.
  • Strong organizational and planning skills.
  • Works well both alone and with globally based teammates.
  • Excellent customer service skills.

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