IT Service Operations Manager

hace 5 días

Madrid, Madrid, España Axpo A tiempo completo

Job Summary

We are seeking a highly skilled IT Service Operations Manager to lead our problem management process, improve service efficiency, and support local IT operations in Madrid. As a key member of our team, you will collaborate with cross-functional teams to develop strategic initiatives, implement automation workflows, and drive operational excellence.

Key Responsibilities

  • Establish and lead the problem management process to resolve recurring incidents.
  • Conduct root cause analysis and implement solutions to prevent issue recurrence.
  • Act as the local point of contact for Onsite Support operations in Madrid.
  • Design and implement automated workflows for service requests using Power Automate.
  • Collaborate on the development and execution of the Service Management Center strategy.
  • Identify opportunities for continuous improvement in IT services.

Requirements

  • Bachelor's degree in IT, Computer Science, or a related field.
  • Proven experience in IT problem management and strategic planning.
  • Familiarity with ITIL processes, ServiceNow, Jira, and Power Automate.
  • Excellent analytical and problem-solving skills.
  • Proficiency in both Spanish and English.

About Us

Axpo is a leading company in the industry, and we are committed to delivering exceptional service to our customers. We offer a dynamic and challenging work environment, and we are looking for talented individuals to join our team.

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