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Swedish Ebike Technical Support Specialist

hace 2 meses

Barcelona, Barcelona, España Bosch A tiempo completo

About Us

Bosch eBike Systems is a leading provider of innovative eBike solutions, dedicated to shaping the future of urban mobility. Our mission is to create a healthy, economically and ecologically sustainable mobility experience for all.

Job Summary

We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team in Denmark. As an Ebike Inside Technical Support Specialist, you will be responsible for providing technical support to bike dealers and end consumers, troubleshooting and resolving technical issues, and developing excellent customer relationships.

Key Responsibilities

  • Provide technical support to bike dealers and end consumers via phone, email, or in-person
  • Troubleshoot and resolve technical issues with eBikes, including software-related problems
  • Make decisions on warranty claims in accordance with company guidelines
  • Document calls and cases in a CRM tool
  • Develop and maintain excellent customer relationships

Requirements

  • Fluency in Swedish (C2 level, Native or equivalent)
  • Fluency in English
  • Availability to work full-time (39 hours per week), Monday to Friday
  • Based in Barcelona

What We Offer

  • Full-time job with a long-term contract
  • Training and internal growth opportunities
  • Fun and rewarding working environment
  • Discounts on Bosch products and services