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About the Role
We are seeking a seasoned professional to join our International Customer Success team as a Customer Success Manager. This individual will play a key role in problem-solving for internal and external customers, providing top-quality post-sale support on customer inquiries for content syndication, display advertising, and data services.
Key Responsibilities:
- Manage internal and external client-facing resources available for Q&A on all details related to accounts.
- Work with our India, APAC, and US Operations teams to ensure we can offer true customer support and customer insights.
- Identify and escalate situations requiring urgent attention, which could arise from both customer and internal inquiries at any stage of a potential, active, or completed campaign.
- Become an expert in utilizing and understanding Salesforce, CPQ, OB, Qlik, and AMC.
- Be responsible for all products sold within their team for both non-enterprise and enterprise customers.
- Understand customer motivations and use that understanding to improve service campaigns over time.
- Assist other teams in support and projects as needed.
Requirements and Qualifications:
- 2+ years of experience in providing support, preferably in a demand generation and/or direct database marketing environment.
- Experience with database products and services is essential.
- Exceptional communication skills with a strong team orientation.
- Able to learn quickly and adapt to changing landscapes.
- Strong problem analysis and problem-solving competencies.
About Us
- Lead & Learn: We lead with unrivaled vision, innovation, and execution, always learning and embracing new ways of doing things.
- Collaborate & Celebrate: We build great things when we work together as one team, celebrating our achievements along the way.
- Innovate & Inspire: We are always looking for bold new ways to exceed expectations and inspire each other to greater success.
- Do More & Do Good: We go above and beyond in the service of our clients and colleagues, and the communities where we live.