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German Customer Support Specialist
hace 1 mes
Job Summary:
We are seeking a highly skilled German Customer Support Specialist to join our team at Head Hunt International. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients across the globe.
Key Responsibilities:
- Communicate with customers via various channels (phone, email, chat) in multiple languages.
- Assist customers in navigating our products/services and address their questions or concerns effectively.
- Troubleshoot technical issues and provide step-by-step guidance to ensure a seamless customer experience.
- Collaborate with cross-functional teams to escalate and resolve complex issues.
- Maintain accurate records of customer interactions and transactions.
Requirements:
- Fluency in German and excellent communication skills in written and spoken form.
- Prior experience in customer support or a related role is preferred.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in using customer support software and tools.
- Adaptability to work in a dynamic, fast-paced environment.
- Exceptional interpersonal skills and a genuine passion for helping others.
Benefits:
- Competitive salary and performance-based bonuses.
- Opportunities for career growth and development.
- A collaborative and inclusive work culture that values diversity.
- Multicultural Working environment.
- Excellent relocation package (including flight ticket, taxi from the airport to the hotel, up to 2 weeks hotel accommodation).
- Production Bonus.
- On-site canteen.
- Great Benefits & Discounts (health, Greek language courses, etc.).
- Modern facilities and high technology devices and tools.
- Casual dress code.
- Career Development Opportunities.
- Company's Family Program (summer camp for children, school stationary campaigns, etc.).
- Extra overtime pay.
- In-House doctor and examination center.
- Welcome event.
- Employee Relations team to help new hires integrate in the Greek lifestyle and culture.
- Employee Discount book with special employee offers and discounts.
Application Process:
If you're excited about this position and about making a difference, please submit your resume detailing your relevant experience and language skills.
In your cover letter, please mention your proficiency in each language and provide examples of how you've demonstrated exceptional customer service skills.
At Head Hunt International we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply.
