Digital Transformation Leader
hace 5 días
Aratech, a leading lifestyle technology company with over 10 years of experience in IT and consulting, is seeking a highly skilled Service Delivery Director. As a global integrator, we provide digital lifestyle solutions worldwide. The successful candidate will play a crucial role in managing our global services delivery to top-tier clients, ensuring superior service standards and client satisfaction across international and cross-border digital deployments.
About the RoleThis dynamic role offers a unique opportunity for professional growth in a global setting. You will lead the service delivery department, setting strategic goals and ensuring alignment with the company's broader objectives. Your key responsibilities will include:
- Developing and refining service delivery processes to enhance efficiency and effectiveness
- Acting as a senior point of contact for key client engagements, ensuring high levels of customer satisfaction and managing client relationships at a strategic level
- Overseeing a geographically dispersed team of service agents, fostering a culture of high performance, continuous improvement, and team cohesion
You will be responsible for ensuring that all service delivery activities are executed within the agreed timelines and standards. This will involve monitoring performance through KPIs and SLAs, making adjustments as necessary to meet business goals.
RequirementsTo succeed in this role, you will require:
- A Bachelor's or Master's degree in Business Administration, Information Technology, or a related field
- Minimum of 10 years of experience in service delivery management, preferably in a leadership role within a technology or digital services company
- Proven track record of managing international teams and complex customer requirements
- Strong leadership skills with the ability to motivate and drive team performance
We offer a competitive salary of $120,000 - $150,000 per year, depending on experience. In addition, you can expect:
- A dynamic role with opportunities for professional growth in a global setting
- Participation in pioneering projects involving cutting-edge digital transformation technologies
- A comprehensive benefits package
Apply now to take your career to the next level
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