Restaurant Floor Manager
hace 6 días
**Job Summary**
At Hotel Miiro Borneta, we are seeking a highly skilled and experienced Restaurant Floor Supervisor to join our team. As a key member of our restaurant staff, you will be responsible for ensuring exceptional service quality and customer satisfaction.
**Key Responsibilities**
- **Staff Supervision**
- Coordinate and supervise a team of waiters, assistant waiters, and cleaning staff.
- Ensure staff adhere to service standards and restaurant policies.
- Conduct daily pre-service meetings to communicate objectives and assign tasks.
- Provide ongoing training and constructive feedback to staff.
- Resolve staff conflicts and mediate disputes when necessary.
- **Customer Service**
- Ensure customers receive exceptional service and resolve any issues that may arise during service.
- Monitor customer satisfaction and handle complaints efficiently and professionally.
- Interact with customers to gather feedback on their experience and suggestions for improvements.
- Ensure guests' expectations are met in terms of food and beverage quality.
- **Operations Management**
- Oversee daily restaurant operations to ensure a smooth and efficient dining experience.
- Coordinate with the kitchen team to ensure timely preparation and serving of orders.
- Monitor inventory levels and coordinate supply orders when necessary.
- Ensure all areas of the restaurant are clean and organized at all times.
- **Cash and Financial Management**
- Supervise daily financial transactions and ensure proper money handling procedures are followed.
- Prepare daily financial reports and communicate them to the Restaurant Manager.
- **Compliance with Regulations**
- Ensure the restaurant complies with all health, safety, and hygiene regulations.
- Conduct regular inspections to maintain cleanliness and safety standards.
**Requirements**
- Demonstrable experience as a Restaurant Supervisor in a similar position in a high-end or busy restaurant.
- Fluency in Spanish and English.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
**Benefits**
- Competitive salary.
- Employee discounts.
- Uniforms and laundry service.
- Training and development.
- Canteen meals.
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