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Client Relations Specialist with English

hace 2 meses

Barcelona, Barcelona, España CPM International A tiempo completo
About Us
CPM International operates on a global scale, providing exceptional multilingual assistance tailored to the diverse needs of our clientele across more than 30 countries. Our primary focus lies in delivering outstanding customer service, sales support, and technical assistance to clients worldwide. We pride ourselves on fostering a diverse and inclusive workplace that encourages individuality and empowers employees to express their authentic selves. Join us in cultivating a dynamic and innovative work culture.

Your Role
  • Delivering exceptional customer experiences during every interaction.
  • Managing inquiries via telephone, email, and social media, ensuring timely and professional responses to all customer and client needs.
  • Addressing questions related to various brands and products across multiple sectors.
  • Continuously enhancing brand and product knowledge to provide the highest quality information to our customers.
  • Embodying our company values and serving as a brand ambassador.
Qualifications
What you will bring to our team:
  • Fluency in a Nordic language with outstanding grammar and spelling abilities.
  • Proficient in English, both written and spoken.
  • A genuine enthusiasm for delivering exceptional customer service.
  • Previous experience in a customer-facing role or call center environment is advantageous.
  • Flexibility, adaptability, and the ability to manage multiple tasks effectively.
  • Confidence and a friendly telephone demeanor.
  • Empathy in handling sensitive calls.
  • Strong administrative skills with meticulous attention to detail.
  • A professional attitude and proactive problem-solving approach.
  • A strong sense of teamwork and a positive attitude.
What We Offer
Our Benefits Include:
  • Various start dates available.
  • Temporary contract with a probation period.
  • Flexible working hours (full or part-time).
  • Competitive salary.
  • Paid public holidays plus an additional day off.
  • Hybrid work model.
  • Comprehensive training provided.
Additional Perks:
  • Engaging employee activities and programs.
  • Ongoing training and development opportunities in a high-growth environment.
  • Employee Assistance Program offering free, confidential support.
  • Exclusive perks and rewards through our Employee Benefits Club.
  • Option for discounted private health insurance.
  • Referral program with bonuses for successful hires.
  • Access to specialized training and courses on LinkedIn.
Ready to Contribute?
  • Showcase your skills: Submit your CV highlighting your achievements and responsibilities.
  • Be yourself: No need to include personal details such as photos, age, marital status, or gender.
  • Our Hiring Process: Submit your CV, followed by a screening process and interview.
We look forward to meeting you

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