Financial Operations Manager
hace 3 días
**About Lodgify**
Lodgify is a leading software company that empowers property owners and managers to efficiently manage and market their rental businesses online.
We are an international team of over 350 people from more than 60 different nationalities, founded in the heart of Barcelona.
As we build new capabilities in-house, we are seeking a highly skilled Payment Operations Specialist to support the growth of our Fintech team.
This role will help build a world-class payments operations team that supports Lodgify's growth by fostering innovation, ensuring compliance, and delivering exceptional service to merchants.
By automating processes and driving operational excellence, we aim to contribute to a payment ecosystem that is both secure and scalable.
Key Responsibilities
- Maintaining and supervising merchant accounts while providing accurate, efficient, and compliant support
- Supporting merchants in their onboarding process
- Monitoring onboarding and payment workflows
- Executing payment policies, ensuring accuracy and compliance to procedures and regulatory requirements
- FOLLOWING up and resolving payment-related issues and disputes
- Documenting payment processes and procedures
- Supporting requests related to payouts and fraud
- Analyzing payment trends and propose improvements
- Preparing and submitting merchant reports
- Preparing daily reconciliation of payments transactions to the finance department
- Supporting the implementation of new payment-related products and services
- Collaborating with internal and external teams to address payment-related issues
About You
- 2 years of experience in payment operations, dispute, or chargeback management
- Strong written and verbal communication skills in English (another European language is a plus)
- Maintain a proactive mindset with a positive, solution-oriented approach
- Strong understanding of payment systems and banking processes
- Excellent analytical skills with the ability to analyze payment data, reconcile accounts, and resolve discrepancies
- Detail-oriented approach with a focus on accuracy, compliance, and risk management
- Great communication skills, with the ability to interact with cross-functional teams and external partners
- Strong problem-solving skills and ability to proactively identify and address issues related to payment operations
What We Offer
- Be part of a growing, dynamic company with a truly international team
- A competitive salary: **€60,000 - €80,000 per year**
- A comprehensive benefits package
- The opportunity to work with cutting-edge technology and innovative solutions
- A supportive and collaborative work environment
- Ongoing professional development and training opportunities
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