Financial Operations Manager

hace 4 horas


Barcelona, Barcelona, España Kantox Limited A tiempo completo

About Us: Kantox Limited is a disruptive fintech company that offers innovative financial solutions to clients. We are committed to delivering exceptional customer experiences and fostering a culture of innovation, collaboration, and diversity.

Job Description: We are seeking a highly skilled Financial Operations Manager to join our client transaction services team in Barcelona. As a key member of our operations team, you will play a vital role in ensuring the smooth operation of our client transactions and supporting our growth.

Key Responsibilities:

  • Manage incoming client queries via our customer support platform or phone.
  • Collaborate with multiple teams and stakeholders to resolve client issues or queries.
  • Develop and maintain customer support processes and procedures.
  • Proactively chase tickets and ensure KPIs and SLAs are met.

Requirements:

  • Bachelor's degree in Finance, Business, or related field.
  • Previous experience in an operations role within a fintech or SaaS company.
  • General understanding of the payments industry and FX trading.
  • Excellent communication and problem-solving skills.
  • Data-driven mindset with ability to extract and analyze data.

What We Offer:

  • Competitive salary: €45,000 - €55,000 per annum.
  • Sponsored learning budget.
  • Free private health insurance.
  • Relocation package if needed.
  • Flexible working hours.
  • 36 days of annual vacation.

We Are Committed to Diversity, Equity & Inclusion: Kantox Limited is an equal opportunity employer and encourages all applicants regardless of race, religion, gender, sexual orientation, age, or disability status.



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