Financial Operations Manager
hace 4 horas
About Us: Kantox Limited is a disruptive fintech company that offers innovative financial solutions to clients. We are committed to delivering exceptional customer experiences and fostering a culture of innovation, collaboration, and diversity.
Job Description: We are seeking a highly skilled Financial Operations Manager to join our client transaction services team in Barcelona. As a key member of our operations team, you will play a vital role in ensuring the smooth operation of our client transactions and supporting our growth.
Key Responsibilities:
- Manage incoming client queries via our customer support platform or phone.
- Collaborate with multiple teams and stakeholders to resolve client issues or queries.
- Develop and maintain customer support processes and procedures.
- Proactively chase tickets and ensure KPIs and SLAs are met.
Requirements:
- Bachelor's degree in Finance, Business, or related field.
- Previous experience in an operations role within a fintech or SaaS company.
- General understanding of the payments industry and FX trading.
- Excellent communication and problem-solving skills.
- Data-driven mindset with ability to extract and analyze data.
What We Offer:
- Competitive salary: €45,000 - €55,000 per annum.
- Sponsored learning budget.
- Free private health insurance.
- Relocation package if needed.
- Flexible working hours.
- 36 days of annual vacation.
We Are Committed to Diversity, Equity & Inclusion: Kantox Limited is an equal opportunity employer and encourages all applicants regardless of race, religion, gender, sexual orientation, age, or disability status.
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