Luxury Resort Manager

hace 4 días


Marbella, Málaga, España Le Collectionist A tiempo completo

About Le Collectionist

At Le Collectionist, we are dedicated to providing exceptional experiences for our travelers. Since 2014, we have been transforming holiday home rentals into unique and unforgettable journeys.

Our Mission

We strive to set a new standard in the luxury rental market by combining world-class properties with unparalleled service. Our local teams travel the world to select the most remarkable homes, ensuring an unmatched welcome and service at each destination.

The Role: Resort Manager Marbella

This critical role acts locally as the ambassador of the brand, responsible for ensuring company service and operational standards are consistently delivered. The Resort Manager will lead, monitor, and coordinate the Resort team, overseeing both the portfolio quality and activation.

Main Responsibilities:

  • Off-season villa portfolio management: Ensure that the villa portfolio is well-managed during off-season periods.
  • Manage portfolio movements: Offboards, request for supply to the Business Development team, and other related tasks.
  • Monitor and optimize portfolio activation: Constantly review portfolio KPIs to optimize activation and ensure the highest level of guest satisfaction.
  • Account management: Develop recommendations for owners to make them the best partners, including regular face-to-face touchpoints.
  • Qualify 100% of your portfolio: Ensure that all villas meet the required standards.
  • Commercial information and documents: Keep all commercial information and documents up-to-date in relevant tools.
  • Portfolio activation: Develop a world-class portfolio activation strategy, including pricing and availability optimizations, content and descriptions quality, etc.
  • Recruit and onboard onsite teams: Source, recruit, and onboard the in-resort team before the season starts.
  • Implement company tools and Gold Standards: Adapt routines to the team and implement company tools and Gold Standards.
  • Staffing needs planning: Plan and coordinate weekly staffing needs, managing staff working hours to comply with regulations.
  • Resort accounts and cash floats: Manage resort accounts, cash floats, and operating budgets.
  • Liaise with Regional Director: Ensure smooth communication with the Regional Director.
  • In-resort stock management: Oversee in-resort stock management.
  • Pre-arrival team meetings: Organize pre-arrival team meetings to coordinate weekend arrivals.
  • Guest experience management: Act as the guardian of the quality of guest reception and effective resolution of any issues raised during their stay.
  • Customer complaints handling: Handle post-stay damages and litigation with the support of the Guest Relation team.

Work Schedule and Specifics:

The role requires working on Saturdays and Sundays, especially during high season. Work is organized in rotation with the rest of the onsite team, and overtime may be recovered.

Perks:

  • 1 day off for your birthday
  • Meal vouchers
  • Laptop (Mac)
  • A business cell phone
  • Year-round events

About You:

We are looking for a highly organized and punctual individual with hospitality skills and know-how. You should have negotiation ability, strong leadership skills, excellent communication skills, and proficiency in CRM tools. Experience in luxury rental management and a valid driving license are required. Fluent English is necessary, and French speaker is a plus.



  • Marbella, Málaga, España Le Collectionist A tiempo completo

    At Le Collectionist, we are redefining the luxury holiday rental experience. As a Luxury Resort Operations Manager in Marbella, you will be responsible for ensuring our high standards of service and operational excellence are consistently delivered across our portfolio of villas.About UsWe have been transforming holiday home rentals into exceptional...


  • Marbella, Málaga, España Jci Talent Search A tiempo completo

    We are seeking a seasoned Luxury Resort Gardening Manager to oversee the maintenance and development of our hotel's green spaces. Based in Marbella, this is an excellent opportunity for a gardening professional with experience in luxury resorts.Main Responsibilities:Maintenance Planning: Develop and implement comprehensive maintenance plans for gardens,...


  • Marbella, Málaga, España Jci Talent Search A tiempo completo

    About the RoleWe are seeking an experienced Revenue Manager to join our team at a luxurious resort in Marbella. This is an excellent opportunity for a talented individual to showcase their skills and contribute to the success of our property.

  • Resort Manager Marbella

    hace 1 semana


    Marbella, Málaga, España Le Collectionist A tiempo completo

    As a critical role within Le Collectionist's Supply, Stay & Conciergerie business unit, the Resort Manager Marbella plays a pivotal part in ensuring exceptional guest experiences. Reporting directly to the Regional Director, this ambassador of the brand oversees villa portfolio management and guarantees seamless service delivery. Key objectives include...


  • Marbella, Málaga, España Jordan Martorell S.L. A tiempo completo

    We are seeking an experienced and passionate Spa Manager to join our team at CODAGE Spa in Marbella, Spain.About UsOur company, CODAGE Paris Kimpton Aysla Mallorca, is a renowned luxury spa brand founded by Amandine & Julien Azencott. We are committed to providing exceptional customer service and offering the most exclusive spa experiences.Job...


  • Marbella, Málaga, España Marc Jacobs A tiempo completo

    Company OverviewMarc Jacobs International, a global leader in luxury fashion, is seeking an exceptional Leading Retail Manager to join our team based in Marbella. As part of our esteemed retail team, you will be responsible for driving business growth, delivering exceptional customer experiences, and upholding the brand's values.About the RoleWe are looking...


  • Marbella, Málaga, España Codage Paris Kimpton Aysla Mallorca A tiempo completo

    We are CODAGE Paris Kimpton Aysla Mallorca, a renowned Contemporary House of Cosmetology founded in 2010. Our vision is to provide exceptional customer experiences and advocate for custom-made beauty. We partner with leading groups, hotels, and spas worldwide, offering clean formulas made in France, vegan, and truly effective.Our luxury spa experience at the...


  • Marbella, Málaga, España Codage Paris A tiempo completo

    About Codage ParisCodage Paris is a Contemporary House of Cosmetology founded in 2010 by Amandine & Julien Azencott, brother and sister, passionate about skincare and customer service excellence. Our vision is to provide custom-made beauty while ensuring the tolerance of our products for all skin types, with clean formulas, 100% made in France, vegan and...


  • Marbella, Málaga, España Marc Jacobs A tiempo completo

    Company OverviewMarc Jacobs International, a renowned luxury brand, is seeking an exceptional Store Manager to lead its El Corte Inglés store in Marbella. As a beacon of the brand's vision, you will be responsible for driving maximum profitability and productivity.SalaryThe estimated annual salary for this position is around €120,000 - €150,000,...


  • Marbella, Málaga, España Jci Talent Search A tiempo completo

    OverviewJci Talent Search is seeking a seasoned Revenue Generation Expert to lead our Reservations Department at Resort 5 Marbella.Job Summary:We are looking for a highly skilled and experienced professional to join our team as a Revenue Generation Expert. The ideal candidate will have a proven track record of driving revenue growth, maximizing room...


  • Marbella, Málaga, España Louis Vuitton A tiempo completo

    Job OverviewThe Louis Vuitton Store Manager position is an exciting opportunity for a results-driven individual to lead the management of a luxury retail store in Marbella Club, Spain. As a key member of our team, you will be responsible for driving commercial performance, developing business opportunities, and maintaining leadership in the market.Key...


  • Marbella, Málaga, España Marc Jacobs A tiempo completo

    Marc Jacobs International, a renowned luxury fashion brand, is seeking an exceptional Retail Store Operations Manager to lead its ECI Marbella store. This esteemed role requires an ambassador of the brand who can drive maximum profitability and productivity while ensuring the highest standards of customer service. **Job Summary:**This senior leadership...

  • Sales Team Manager

    hace 2 semanas


    Marbella, Málaga, España Marc Jacobs A tiempo completo

    About Marc Jacobs InternationalAs a renowned luxury fashion brand, Marc Jacobs International is dedicated to delivering exceptional customer experiences. Our team of experts is passionate about providing unparalleled service and support.


  • Marbella, Málaga, España Louis Vuitton A tiempo completo

    Company OverviewLouis Vuitton is a world-renowned luxury brand seeking an experienced Retail Store Manager to lead our store in Marbella Club. This exciting opportunity will allow you to grow the business by driving sales, clientelling, operational management, and team motivation while maintaining exemplary standards of personal grooming.


  • Marbella, Málaga, España Marc Jacobs A tiempo completo

    Company OverviewMarc Jacobs International is a leading luxury fashion brand seeking an experienced Senior Retail Operations Manager to join our team based in El Corte Inglés, Marbella. As a key member of our store operations team, you will play a vital role in ensuring the smooth day-to-day functioning of our store.SalaryWe offer a competitive salary of...


  • Marbella, Málaga, España Kimpton A tiempo completo

    Delivering Exceptional Guest ExperiencesAt Kimpton LOS MONTEROS MARBELLA, we're seeking a highly skilled Guest Experience Manager to lead our team in delivering truly personalized service to our guests. As a key member of our hospitality team, you'll be responsible for creating unforgettable experiences that leave a lasting impression on our valued...


  • Marbella, Málaga, España Puente Romano A tiempo completo

    OfrecemosEn Puente Romano Beach Resort, encontrarás un ambiente dinámico y colaborativo donde podrás desarrollar tus habilidades y alcanzar tus metas. Como parte del grupo Luxury Hotel Partners y miembro de Leading Hotels of the World, nos comprometemos con los más altos estándares de excelencia y prestigio.El salario estimado para este puesto es de...


  • Marbella, Málaga, España Puente Romano A tiempo completo

    Resumen de la VacanteNuestra empresa, Puente Romano Beach Resort, busca contratar a un Gerente de Mantenimiento Hotelero para nuestra unidad ubicada en un entorno exclusivo de renombre internacional. Como parte del grupo Luxury Hotel Partners y miembro de Leading Hotels of the World, nos comprometemos con los más altos estándares de excelencia y...


  • Marbella, Málaga, España Kimpton A tiempo completo

    About the OpportunityWe are seeking a highly skilled Senior HR Manager to join our team in Marbella, Spain. As the Cluster HR Director, you will play a critical role in shaping and implementing HR strategies that align with our business objectives.ResponsibilitiesHR Strategy: Develop and execute HR strategies in alignment with our overall business goals and...

  • Head Chef and Bar Manager

    hace 2 semanas


    Marbella, Málaga, España The Fisherman's Daughter A tiempo completo

    About The Fisherman's Daughter:A sophisticated dining concept combining the freshness of seafood with the luxury of champagne, serving an upscale experience throughout the day.Job Description:The Fine Dining Operations Director oversees all aspects of the establishment's operations to ensure an exceptional customer experience. This role requires a strong...