Customer Service Representative
hace 4 semanas
**Company Overview**
Cataloxy is a dynamic and customer-focused company seeking an experienced Customer Service Representative fluent in Gaelic to join our team. We pride ourselves on delivering exceptional service and fostering positive relationships with our customers.
**Estimated Salary:** €27,000 per year
**Job Description:**
In this role, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and providing information about our products and services. Your responsibilities will include handling customer complaints, processing orders, and maintaining accurate records of customer interactions.
**Key Responsibilities:*
- Engage in positive and understanding conversations with customers, ensuring they feel heard and supported.
- Maintain accurate customer records, including reasons for contact, solutions provided, follow-up actions, and any other relevant information.
- Provide exceptional support to customers through phone, email, and digital channels.
- Deliver efficient and productive support to meet our service levels (SLA) and contact centre KPIs.
**Requirements:**
We are looking for a motivated and skilled individual who:
- Is confident communicating in Gaelic, both written and spoken.
- Has excellent communication skills and can work effectively in a team environment.
- Can handle multiple tasks and prioritize duties efficiently.
- Has a strong problem-solving ability and is willing to learn new skills.
**Benefits:**
Cataloxy offers a range of benefits to its employees, including:
- A competitive salary of €27,000 per year.
- A fully paid training program that optimally prepares you for your job.
- 24 holiday days per year on a full-time basis.
- A hybrid working model that balances flexibility with collaboration.
**What You'll Be Doing:**
You will play a crucial role in ensuring customer satisfaction and fostering positive relationships. You will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services. You will also maintain accurate records of customer interactions and provide exceptional support to customers through various channels.
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