Amazon Business Escalations Specialist

hace 1 semana


Madrid, Madrid, España Mygwork A tiempo completo
Job Title: Amazon Business Escalations Specialist

At Amazon Business, we're committed to providing exceptional customer service. As an Escalations Specialist, you'll play a critical role in resolving complex customer issues and ensuring a seamless experience for our business customers.

Key Responsibilities:
  • Resolve customer escalations raised by Amazon Business Customer Advisors
  • Effectively communicate with high-profile customers and stakeholders
  • Utilize conflict resolution and decision-making skills to resolve customer issues
  • Maintain knowledge of Amazon Business resources and procedures
  • Collaborate with team members to drive continuous improvement
About the Role:

This is an exciting opportunity to join our Amazon Business team and contribute to our mission of providing world-class customer service. As an Escalations Specialist, you'll work closely with our Customer Advisors and stakeholders to resolve complex customer issues and ensure a seamless experience for our business customers.

Requirements:
  • Advanced proficiency in English, German, and French language
  • Completed Bachelor's degree or equivalent experience
  • Previous customer service experience
What We Offer:

At Amazon Business, we're committed to providing a supportive and inclusive work environment. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.



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