Salesforce and E-commerce Specialist

hace 4 días

Oviedo, Asturias, España Axalta A tiempo completo
Job Title: Salesforce and E-commerce Specialist

Axalta is a leading coatings company that has remained at the forefront of the industry by investing in innovative solutions. We engineer technologies that protect customers' products and add dimension and beauty with colorful finishes.

About the Role

We are seeking a Salesforce and E-commerce Specialist to support our regional users with their day-to-day work in the system. The successful candidate will contribute to new initiatives, especially in the global implementation of a new Salesforce.com-based e-commerce storefront for the Industrial Business.

Key Responsibilities
  • Provide first-line support for issues relating to Salesforce.com and integrated systems.
  • Handle ad hoc report dashboard requests.
  • Coordinate and execute ongoing data maintenance and clean-up activities.
  • Run UAT for any new features / bug fixes, preparing and conducting end-user training.
  • Support EMEA and NA region to implement the new webshop with UAT / Training and data cleanup activities.
  • Contribute to adoption by improving the user experience through standardization, documentation, training and ongoing usability improvement initiatives.
  • Supervise and automate activities related to on/offboarding and maintenance of customer accounts.
  • Run constant clean-up and maintenance activities, connecting with responsible teams to ensure product data availability for introducing new products or marketing for aligning on special campaigns.
  • Generate E-Commerce KPIs and analytics to identify opportunities and improvement areas.
Requirements
  • Bachelor's degree in Business, IT, Marketing, or a similar field.
  • Good knowledge and experience in Salesforce.com is required, ideally experience with SAP - SD/OTC.
  • Enjoy troubleshooting and problem-solving analytically.
  • Good data analysis skills.
  • Creative Mindset, with the ability to adapt quickly to evolving business needs.
  • Motivated self-starter who thrives on prioritization and follow-through.
  • Excellent written and verbal communication skills in English.
About Axalta

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

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