Bilingual Portuguese Customer Service

hace 3 semanas


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

We are seeking a highly skilled and motivated individual to join our team as a Bilingual Portuguese Customer Service & Technical Support Advisor. As a key member of our customer experience management team, you will be responsible for providing exceptional support to our clients in the coffee and culinary world.

Key Responsibilities:

  • Provide 360-degree support to our brands in presales and aftersales scenarios, including physical stores and e-commerce.
  • Offer basic technical support for troubleshooting and backoffice tasks.
  • Develop and maintain strong relationships with clients and colleagues.

Requirements:

  • Spoken and written communication in Portuguese and Spanish.
  • Advanced level of English desirable.
  • Listening and understanding capacity.
  • Empathy and customer focus.
  • Problem-solving and technical learning.
  • Integrity and trust.

What We Offer:

  • Part-time 35h/week, rotating shifts from Monday to Saturday.
  • Permanent contract.
  • Salary: 15,280.53€ gross/year.
  • Referral program: bring a friend and get a referral fee (up to 2,000€ depending on the language/project).
  • Individual career plans with the potential to grow within the company.
  • Excellent work environment and team building activities in a dynamic and international environment.

About Teleperformance:

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. We employ around people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.



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