Senior Support Manager and Office SysAdmin Lead

hace 2 semanas

Barcelona, Barcelona, España Univr A tiempo completo

Job Summary

We are seeking a highly experienced and skilled Senior Support Manager and Office SysAdmin Lead to join our team at Univr. As a key member of our technical support team, you will be responsible for leading a team of support specialists in resolving technical issues at client venues and overseeing the office sysadmin team to maintain internal IT infrastructure.

Key Responsibilities

  • Lead and mentor a support team responsible for resolving software, hardware, and staff process issues at client venues.
  • Prioritize and manage support requests, ensuring timely and effective resolution.
  • Create and update user manuals for local teams managing experiences.
  • Collaborate with development and QA teams to escalate and address complex technical issues.
  • Document issues and provide reporting to project managers and product and content teams.
  • Develop best practices for technical support and systems administration.
  • Act as a point of contact for high-level technical escalations and engage with clients to ensure satisfaction and resolution of issues.
  • Collaborate with product and studio teams to gather client feedback for continuous software and content improvement.
  • Oversee the office sysadmin team responsible for maintaining internal IT infrastructure, including servers, networks, and workstations.
  • Implement and enforce security measures to protect company data and ensure compliance with industry standards.
  • Develop and implement processes for proactive monitoring and maintenance of VR installations and internal systems.
  • Identify opportunities for system optimization and implement improvements to enhance overall performance.
  • Conduct regular performance evaluations and provide guidance for professional development to both support and sysadmin teams.
  • Drive initiatives for continuous improvement in both support and sysadmin functions, identifying areas for process enhancement and efficiency.

Requirements

  • Bachelor's degree in computer science, information technology, or a related field.
  • Proven experience (5+ years) in technical support, preferably in VR or gaming industry.
  • Strong leadership skills with experience managing technical teams.
  • In-depth knowledge of Unity and VR technologies.
  • Solid understanding of IT infrastructure and systems administration.
  • Excellent communication skills with the ability to engage with clients and internal stakeholders.
  • Excellent level of Spanish.
  • At least intermediate level of English.

What We Offer

  • A young, international, and dynamic work environment that is constantly growing.
  • The chance to work on cutting-edge experiences.
  • Work with talented people who are industry pioneers.
  • Opportunities to experiment with innovative technologies.
  • A competitive salary based on knowledge and experience.
  • Breakfast, fruit & snacks.
  • Beach volleyball on Tuesdays (during the summer).
  • Creative retreat with the whole team.
  • Frequent cultural and leisure activities.

  • Senior Support Manager and Office SysAdmin Lead

    hace 2 semanas

    Barcelona, Barcelona, España Univr A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Support Manager and Office SysAdmin Lead to join our team at Univr. As a key member of our technical support team, you will play a pivotal role in ensuring the seamless operation of our location-based VR installations.Key ResponsibilitiesLead and mentor a support team responsible for...

  • Senior Support Manager and Office SysAdmin Lead

    hace 2 semanas

    Barcelona, Barcelona, España Univr A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Support Manager and Office SysAdmin Lead to join our team at Univr. As a key member of our technical support team, you will play a pivotal role in ensuring the seamless operation of our location-based VR installations.Key ResponsibilitiesLead and mentor a support team responsible for...

  • Senior Support Manager and Office Systems Administrator

    hace 2 semanas

    Barcelona, Barcelona, España Univr A tiempo completo

    About UnivrUnivr is a pioneering VR studio based in Barcelona, Spain, dedicated to revolutionizing location-based VR experiences through its cutting-edge Univrse Framework. Our diverse and international team combines physical, digital, and virtual worlds to create captivating experiences. We strive to push boundaries and find innovative solutions in the...

  • Senior Support Manager and Office Systems Administrator

    hace 2 semanas

    Barcelona, Barcelona, España Univr A tiempo completo

    About UnivrUnivr is a pioneering VR studio based in Barcelona, Spain, dedicated to revolutionizing location-based VR experiences through its cutting-edge Univrse Framework. Our diverse and international team combines physical, digital, and virtual worlds to create captivating experiences. We strive to push boundaries and find innovative solutions in the...

  • Senior Support Manager and Office Systems Administrator

    hace 2 semanas

    Barcelona, Barcelona, España Univr A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Support Manager and Office Systems Administrator to join our team at Univr. As a key member of our technical leadership team, you will play a pivotal role in ensuring the seamless operation of our location-based VR installations and internal IT infrastructure.Key ResponsibilitiesTechnical...

  • Senior Support Manager and Office Systems Administrator

    hace 2 semanas

    Barcelona, Barcelona, España Univr A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Support Manager and Office Systems Administrator to join our team at Univr. As a key member of our technical leadership team, you will play a pivotal role in ensuring the seamless operation of our location-based VR installations and internal IT infrastructure.Key ResponsibilitiesTechnical...

  • Senior Technical Support Manager

    hace 2 semanas

    Barcelona, Barcelona, España Univr A tiempo completo

    **Job Summary**We are seeking a highly experienced Senior Technical Support Manager to join our team at Univr, a leading VR studio in Barcelona. As a key member of our technical operations team, you will be responsible for ensuring the seamless operation of our location-based VR installations.**Key Responsibilities**Lead and mentor a technical support team...

  • Senior Technical Support Manager

    hace 2 semanas

    Barcelona, Barcelona, España Univr A tiempo completo

    **Job Summary**We are seeking a highly experienced Senior Technical Support Manager to join our team at Univr, a leading VR studio in Barcelona. As a key member of our technical operations team, you will be responsible for ensuring the seamless operation of our location-based VR installations.**Key Responsibilities**Lead and mentor a technical support team...

  • Technical Support Manager

    hace 3 semanas

    Barcelona, Barcelona, España Ljselection A tiempo completo

    About LjselectionLjselection is a leading provider of innovative VR solutions, revolutionizing the location-based VR experience with our cutting-edge Univrse Framework. Our multidisciplinary team combines physical, digital, and virtual worlds to create immersive experiences.Job SummaryWe are seeking a seasoned Technical Support Manager to lead our support...

  • Technical Support Manager

    hace 3 semanas

    Barcelona, Barcelona, España Ljselection A tiempo completo

    About LjselectionLjselection is a leading provider of innovative VR solutions, revolutionizing the location-based VR experience with our cutting-edge Univrse Framework. Our multidisciplinary team combines physical, digital, and virtual worlds to create immersive experiences.Job SummaryWe are seeking a seasoned Technical Support Manager to lead our support...

  • Technical Support Manager

    hace 3 semanas

    Barcelona, Barcelona, España Ljselection A tiempo completo

    About the RoleLjselection is seeking a highly skilled Technical Support Manager to join our team as a Support & Sys Admin Manager. As a key member of our organization, you will play a pivotal role in ensuring the seamless operation of our location-based VR installations.Key ResponsibilitiesTechnical Support Leadership: Lead and mentor a support team...

  • Technical Support Manager

    hace 3 semanas

    Barcelona, Barcelona, España Ljselection A tiempo completo

    About the RoleLjselection is seeking a highly skilled Technical Support Manager to join our team as a Support & Sys Admin Manager. As a key member of our organization, you will play a pivotal role in ensuring the seamless operation of our location-based VR installations.Key ResponsibilitiesTechnical Support Leadership: Lead and mentor a support team...

  • Technical Support Manager

    hace 7 días

    Barcelona, Barcelona, España Ljselection A tiempo completo

    {"title": "Support & Sys Admin Manager", "description": "Job SummaryLjselection is seeking a seasoned professional to lead our technical support and systems administration teams. As the Support & Sys Admin Manager, you will play a pivotal role in ensuring the seamless operation of our location-based VR installations.Key ResponsibilitiesLead and mentor a...

  • Technical Support Manager

    hace 7 días

    Barcelona, Barcelona, España Ljselection A tiempo completo

    {"title": "Support & Sys Admin Manager", "description": "Job SummaryLjselection is seeking a seasoned professional to lead our technical support and systems administration teams. As the Support & Sys Admin Manager, you will play a pivotal role in ensuring the seamless operation of our location-based VR installations.Key ResponsibilitiesLead and mentor a...

  • Support and Systems Administration Manager

    hace 7 días

    Barcelona, Barcelona, España Ljselection A tiempo completo

    {"title": "Support & Sys Admin Manager", "description": "Job SummaryWe are seeking a highly skilled Support & Sys Admin Manager to join our team at Ljselection. As a key member of our technical team, you will be responsible for ensuring the seamless operation of our location-based VR installations and internal IT infrastructure.Key ResponsibilitiesLead and...

  • Support and Systems Administration Manager

    hace 7 días

    Barcelona, Barcelona, España Ljselection A tiempo completo

    {"title": "Support & Sys Admin Manager", "description": "Job SummaryWe are seeking a highly skilled Support & Sys Admin Manager to join our team at Ljselection. As a key member of our technical team, you will be responsible for ensuring the seamless operation of our location-based VR installations and internal IT infrastructure.Key ResponsibilitiesLead and...

  • Technical Support Manager

    hace 3 semanas

    Barcelona, Barcelona, España Ljselection A tiempo completo

    About the RoleLjselection is a leading VR studio developing innovative location-based VR experiences. We are seeking a highly skilled Technical Support Manager to join our team.Key ResponsibilitiesLead and mentor a support team responsible for resolving technical issues at client venues.Prioritize and manage support requests, ensuring timely and effective...

  • Technical Support Manager

    hace 3 semanas

    Barcelona, Barcelona, España Ljselection A tiempo completo

    About the RoleLjselection is a leading VR studio developing innovative location-based VR experiences. We are seeking a highly skilled Technical Support Manager to join our team.Key ResponsibilitiesLead and mentor a support team responsible for resolving technical issues at client venues.Prioritize and manage support requests, ensuring timely and effective...

  • Senior Manager, Project Management Office Lead

    hace 7 días

    Barcelona, Barcelona, España Benevity, Inc. A tiempo completo

    About the RoleBenevity, Inc. is seeking a Senior Manager, PMO to lead a team of six individuals and drive projects that impact strategic priorities. This critical position is responsible for managing the Project Management Office (PMO), overseeing Business Analysts, Project Managers, and Portfolio Managers, and ensuring the successful delivery of projects...

  • Senior Manager, Project Management Office Lead

    hace 7 días

    Barcelona, Barcelona, España Benevity, Inc. A tiempo completo

    About the RoleBenevity, Inc. is seeking a Senior Manager, PMO to lead a team of six individuals and drive projects that impact strategic priorities. This critical position is responsible for managing the Project Management Office (PMO), overseeing Business Analysts, Project Managers, and Portfolio Managers, and ensuring the successful delivery of projects...