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Senior Support Manager and Office SysAdmin Lead
hace 2 meses
We are seeking a highly skilled and experienced Senior Support Manager and Office SysAdmin Lead to join our team at Univr. As a key member of our technical support team, you will play a pivotal role in ensuring the seamless operation of our location-based VR installations.
Key Responsibilities- Lead and mentor a support team responsible for resolving software, hardware, and staff misprocesses issues at client venues.
- Prioritize and manage support requests, ensuring timely and effective resolution.
- Create and update user manuals for the local teams managing the experiences.
- Collaborate with the development and QA teams to escalate and address complex technical issues.
- Document issues and provide reporting to the project managers and product and content teams.
- Develop best practices.
- Act as a point of contact for high-level technical escalations and engage with clients to ensure their satisfaction and resolution of issues.
- Collaborate with the product and studio teams to gather client feedback for continuous software and content improvement.
- Oversee the office sysadmin team responsible for maintaining internal IT infrastructure, including servers, networks, and workstations.
- Implement and enforce security measures to protect company data and ensure compliance with industry standards.
- Bachelor's degree in computer science, information technology, or a related field.
- Proven experience (5+ years) in technical support, preferably in VR or gaming industry.
- Strong leadership skills with experience managing technical teams.
- In-depth knowledge of Unity and VR technologies.
- Solid understanding of IT infrastructure and systems administration.
- Excellent communication skills with the ability to engage with clients and internal stakeholders.
- A young, international, and dynamic work environment that is constantly growing.
- The chance to work on cutting-edge experiences.
- Work with talented people who are industry pioneers.
- Opportunities to experiment with innovative technologies.
- A competitive salary based on knowledge and experience.
- Breakfast, fruit & snacks.
- Beach volleyball on Tuesdays (during the summer).
- Creative retreat with the whole team.
- Frequent cultural and leisure activities.
