Support and Systems Administration Manager
hace 4 semanas
At Ljselection, we're seeking a highly skilled Support & Sys Admin Manager to join our team. As a key member of our technical operations team, you will play a crucial role in ensuring the seamless operation of our location-based VR installations.
Key Responsibilities:- Lead and mentor a support team responsible for resolving technical issues at client venues.
- Prioritize and manage support requests, ensuring timely and effective resolution.
- Collaborate with the development and QA teams to escalate and address complex technical issues.
- Document issues and provide reporting to project managers and product teams.
- Act as a point of contact for high-level technical escalations and engage with clients to ensure their satisfaction and resolution of issues.
- Collaborate with product and studio teams to gather client feedback for continuous software and content improvement.
- Oversee the office sysadmin team responsible for maintaining internal IT infrastructure, including servers, networks, and workstations.
- Implement and enforce security measures to protect company data and ensure compliance with industry standards.
- Bachelor's degree in computer science, information technology, or a related field.
- Proven experience (5+ years) in technical support, preferably in VR or gaming industry.
- Strong leadership skills with experience managing technical teams.
- In-depth knowledge of Unity and VR technologies.
- Solid understanding of IT infrastructure and systems administration.
- Excellent communication skills with the ability to engage with clients and internal stakeholders.
- Must have an excellent level of Spanish and at least intermediate level of English.
- A young, international, and dynamic work environment that is constantly growing.
- The chance to work on cutting-edge experiences.
- Work with talented people who are industry pioneers.
- Opportunities to experiment with innovative technologies.
- A competitive salary based on knowledge and experience.
- Breakfast, fruit & snacks.
- Beach volleyball on Tuesdays (during the summer).
- Creative retreat with the whole team.
- Frequent cultural and leisure activities.
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Barcelona, Barcelona, España Ljselection A tiempo completoWe are seeking a highly skilled Technical Support and Systems Administration Manager to join our team at Ljselection. This role will play a pivotal part in ensuring the seamless operation of our location-based VR installations.The ideal candidate will have extensive experience in technical support, team leadership, and systems administration. They will be...
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Barcelona, Barcelona, España Ljselection A tiempo completoJob DescriptionWe are seeking a highly skilled Technical Support and Systems Administration Manager to join our team at Ljselection. As a key member of our technical team, you will be responsible for ensuring the seamless operation of our location-based VR installations.The ideal candidate will have extensive experience in technical support, team leadership,...
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Barcelona, Barcelona, España Ljselection A tiempo completoJob Title: Support & Sys Admin ManagerAt Ljselection, we're a young, international, and dynamic VR studio developing cutting-edge experiences. We're looking for a seasoned professional to join our team as a Support & Sys Admin Manager.About the RoleThis is a unique opportunity to play a pivotal role in ensuring the seamless operation of our location-based VR...
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Barcelona, Barcelona, España Ljselection A tiempo completoJob Title: Support & Sys Admin ManagerAt Ljselection, we're a young, international, and dynamic VR studio developing cutting-edge experiences. We're looking for a seasoned professional to join our team as a Support & Sys Admin Manager.About the RoleThis is a unique opportunity to play a pivotal role in ensuring the seamless operation of our location-based VR...
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