Program Management Specialist

hace 3 semanas

Mérida, Badajoz, España Worldstrides A tiempo completo

Job Summary

The ISA Program Manager's primary responsibility is to oversee the conversion and retention of students applying for programs within their designated portfolio. This involves assisting enrolled participants with program-related inquiries, application procedures, and other tasks, treating every student with a personalized approach as they prepare to study abroad.

Key Responsibilities

  • Employ best practices to advise and direct students from program application to departure, ensuring a seamless experience.
  • Pull and review metrics, acceptance rates, and withdrawal information per program location to inform strategic decisions.
  • Maintain frequent contact with students, providing exceptional customer service and addressing their concerns in a timely manner.
  • Determine eligibility of student applications at assigned locations, reviewing application materials and making informed decisions.
  • Expertly advise students on all aspects of the program, including city, academics, housing, visas, budgeting, and other relevant details.
  • Review course pre-registration forms, oversee placement exams, and maintain accurate course spreadsheets to ensure program integrity.
  • Manage content for the online orientation per program location, ensuring a comprehensive and engaging experience for students.
  • Assist in the Spanish visa service efforts, applying for student visas on behalf of students and facilitating their study abroad experience.
  • Prepare Arrival Guides (final packets) before student departure, providing essential information and resources.
  • Review and summarize all program evaluations, working with Regional Managers and Geographic Oversight to identify areas for improvement and implement changes.
  • Respond quickly and professionally to on-site incident reports involving students, addressing their concerns and providing support.
  • Serve as an on-call staff member for one week approximately once every year, demonstrating flexibility and commitment to the team.
  • Be willing to take on new responsibilities, program locations, and projects as deemed necessary by ISA management to align with evolving enrollment goals.
  • Participate in optional domestic travel to assist in ISA recruitment and orientation efforts on US university campuses, promoting the company's mission and values.

Requirements

This role requires a strong understanding of program management principles, excellent communication skills, and a customer-centric approach. The ideal candidate will be able to work effectively in a fast-paced environment, prioritize tasks, and maintain accurate records.

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