Customer Support Specialist

hace 1 semana


Murcia, Murcia, España Evolution Gaming A tiempo completo

**Job Summary**

We are seeking a highly skilled Customer Support Specialist to join our team at Evolution Gaming. As a key member of our support team, you will be responsible for ensuring the smooth operation of our gaming floors, providing exceptional customer service, and resolving technical issues in a timely and efficient manner.

**Key Responsibilities:**

  • Ensure all tables are operational without interruptions, handling real-time incidents on the gaming floor.
  • Prepare and submit shift reports to management, highlighting any issues or concerns.
  • Identify and resolve game irregularities due to dealer mistakes, software issues, or other reasons.
  • Resolve player disputes related to dealer actions or other events affecting game integrity.
  • Monitor critical application functions and infrastructure components, identifying and escalating alerts as necessary.
  • Work with internal systems to record and report major incidents.
  • Manage ad-hoc situations, ensuring delivery of all products.

**Requirements:**

  • Excellent customer service and communication skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong problem-solving and analytical skills.
  • Proficiency in technical systems and software.

**What We Offer:**

  • A dynamic and international work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.

**About Us:**

Evolution Gaming is a world-leading Business-2-Business provider in product innovation and software development for online casinos. We are committed to delivering exceptional customer experiences and driving business success through our innovative solutions.



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