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Client Services Officer

hace 2 meses

Madrid, Madrid, España Groupe Henner A tiempo completo
About the Role

We are seeking a highly skilled Client Services Officer to join our team at Groupe Henner, a leading provider of group health insurance and social protection solutions. As a Client Services Officer, you will play a critical role in delivering exceptional customer service to our policyholders, ensuring their needs are met and exceeded.

Key Responsibilities:

  1. Provide expert advice and guidance to policyholders on their insurance coverage, benefits, and claims.
  2. Manage customer relationships, responding to inquiries, and resolving issues in a timely and professional manner.
  3. Process and manage customer data, including contract registration, cancellation, and updates.
  4. Collaborate with internal teams to ensure seamless delivery of services and achieve business objectives.

Requirements:

  • Bachelor's degree in a relevant field, such as insurance, healthcare, or business.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to navigate complex customer issues.
  • Proficiency in English and Dutch, with a third language a plus.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including health insurance and a transportation allowance.
  • The chance to work with a leading provider of group health insurance and social protection solutions, making a real difference in people's lives.