Client Services Director
hace 2 semanas
Afiniti is a leading provider of Artificial Intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections.
About the RoleAs part of the Global Revenue organization, our Client Services team operates as Afiniti's internal Strategy Consulting team. We are currently seeking a Client Services Associate Director to join our elite team and play a crucial role in driving revenue growth and project success, while building strong customer relationships.
Key Responsibilities- Developing and maintaining positive relationships with key stakeholders at one or more existing clients
- Representing Afiniti professionally in written and verbal communication with the client
- Representing and advocating professionally for the client internally at Afiniti
- Leading performance review sessions with clients on a regular basis
- Participating in internal meetings with support teams on a regular basis
- Working with multiple cross-functional teams internally and externally to ensure Afiniti services consistently meet client expectations
- Assessing and identifying opportunities to increase value to the client and/or for Afiniti growth
- Gathering and providing client input as needed to continually improve the client relationship and Afiniti performance
- Acting as primary contact for setting and managing client expectations for performance and issue-resolution
- Coordinating and representing client requests with appropriate internal teams to deliver on client expectations
- 5+ years of experience in a client-services position
- Knowledge of contact center operations and standard contact center practices and procedures
- Experience deploying technology in contact centers
- Demonstrated client-facing skills with ability to effectively manage multiple client stakeholders
- Ability to think strategically and navigate complex situations efficiently and effectively
- Outstanding written and verbal communication skills, with a focus on presentation skills
- Strong proficiency in MS Excel and PowerPoint
- Full working capability in English (written and spoken)
- Degree in Business Administration, Management, Engineering or a related field
-
Client Services Director
hace 2 semanas
Madrid, Madrid, España Performics A tiempo completoJob Title: Client Services DirectorWe are seeking a highly skilled Client Services Director to join our team at Performics. As a key member of our client services team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Manage a team of client services...
-
Client Services Director
hace 2 semanas
Madrid, Madrid, España Performics A tiempo completoJob Title: Client Services DirectorWe are seeking a highly skilled Client Services Director to join our team at Performics. As a key member of our client services team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Manage a team of client services...
-
Client Services Director
hace 2 semanas
Madrid, Madrid, España Performics A tiempo completoClient Services DirectorAs a Client Services Director at Spark Foundry, you will be responsible for delivering exceptional service to our clients, ensuring that their needs are met and exceeded. You will lead an integrated team of professionals, providing strategic guidance and oversight to ensure that our clients receive award-winning strategies and...
-
Client Services Director
hace 2 semanas
Madrid, Madrid, España Performics A tiempo completoClient Services DirectorAs a Client Services Director at Spark Foundry, you will be responsible for delivering exceptional service to our clients, ensuring that their needs are met and exceeded. You will lead an integrated team of professionals, providing strategic guidance and oversight to ensure that our clients receive award-winning strategies and...
-
Client Services Director
hace 2 semanas
Madrid, Madrid, España Spark Foundry A tiempo completoClient Services DirectorAt Spark Foundry, we're looking for a seasoned professional to join our team as a Client Services Director. As a key member of our team, you will be responsible for delivering exceptional service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Manage and lead a team of professionals to deliver...
-
Client Services Director
hace 2 semanas
Madrid, Madrid, España Spark Foundry A tiempo completoClient Services DirectorAt Spark Foundry, we're looking for a seasoned professional to join our team as a Client Services Director. As a key member of our team, you will be responsible for delivering exceptional service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Manage and lead a team of professionals to deliver...
-
Client Services Director
hace 3 días
Madrid, Madrid, España Afiniti A tiempo completoAbout AfinitiAfiniti is a leading provider of Artificial Intelligence technology that elevates the customer experience by making moments of human connection more valuable.Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections.We...
-
Client Services Director
hace 2 semanas
Madrid, Madrid, España Spark Foundry A tiempo completo{"title": "Client Services Director", "description": "Role OverviewAs a Client Services Director at Spark Foundry, you will be responsible for delivering exceptional service to our clients, driving award-winning strategies, and managing a team of professionals to achieve outstanding results.Key Responsibilities:Quality control of agency output, ensuring...
-
Client Services Director
hace 2 semanas
Madrid, Madrid, España Performics A tiempo completo{"title": "Client Services Director", "description": "Job SummaryAs a Client Services Director at Performics, you will be responsible for delivering exceptional service to our clients by developing and executing award-winning strategies and communications ideas. You will lead a team of professionals in a synergistic manner, ensuring brilliant basics are...
-
Client Services Director
hace 2 semanas
Madrid, Madrid, España Spark Foundry A tiempo completo{"title": "Client Services Director", "description": "Role OverviewAs a Client Services Director at Spark Foundry, you will be responsible for delivering exceptional service to our clients, driving award-winning strategies, and managing a team of professionals to achieve outstanding results.Key Responsibilities:Quality control of agency output, ensuring...
-
Client Services Director
hace 2 semanas
Madrid, Madrid, España Performics A tiempo completo{"title": "Client Services Director", "description": "Job SummaryAs a Client Services Director at Performics, you will be responsible for delivering exceptional service to our clients by developing and executing award-winning strategies and communications ideas. You will lead a team of professionals in a synergistic manner, ensuring brilliant basics are...
-
Strategic Client Services Director
hace 3 días
Madrid, Madrid, España Performics A tiempo completoClient Services Director**Role Overview**As a Client Services Director at Publicis Groupe, you will be responsible for delivering exceptional service to our clients by implementing award-winning strategies and communications ideas.**Key Responsibilities**- Manage an integrated team of professionals to ensure seamless execution of client projects- Develop and...
-
Director of Client Services
hace 2 semanas
Madrid, Madrid, España Afiniti A tiempo completoAbout AfinitiAfiniti is a leading provider of Artificial Intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections. Using our...
-
Director of Client Services
hace 2 semanas
Madrid, Madrid, España Afiniti A tiempo completoAbout AfinitiAfiniti is a leading provider of Artificial Intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections. Using our...
-
Strategic Client Services Director
hace 3 días
Madrid, Madrid, España Publicis Groupe A tiempo completoAs a Client Services Director at Publicis Groupe, you will be responsible for delivering exceptional service to our clients by developing and implementing award-winning strategies and communications ideas.Key responsibilities include:Managing an integrated team of professionals to ensure seamless execution of client projectsDeveloping and maintaining strong...
-
Strategic Client Services Director
hace 7 días
Madrid, Madrid, España Afiniti A tiempo completoAt Afiniti, we're revolutionizing the contact center industry with our patented AI technology. As a Client Services Associate Director, you'll play a crucial role in driving revenue growth and project success, while building strong customer relationships.As part of our Global Revenue organization, you'll interface with external clients and internal teams to...
-
Director of Client Services
hace 7 días
Madrid, Madrid, España Spark Foundry A tiempo completoJob DescriptionAs a Client Services Director at Spark Foundry, you will be responsible for delivering exceptional service to our clients by developing and implementing award-winning strategies and communications ideas.You will lead a team of professionals in a synergistic way, ensuring brilliant basics are delivered to the client while continuously adding...
-
Cloud Services Director
hace 1 semana
Madrid, Madrid, España Kyndryl A tiempo completoCloud Services DirectorAt Kyndryl, we are a leading provider of cloud services, helping our clients design, build, and manage their mission-critical technology systems. We are seeking a highly experienced Cloud Services Director to lead our cloud services team and drive the growth of our cloud business.Key Responsibilities:Develop and execute a cloud...
-
Client Services Director
hace 7 días
Madrid, Madrid, España Publicis Groupe A tiempo completoAs a Client Services Director at Publicis Groupe, you will be responsible for delivering exceptional service to our clients by developing and executing award-winning strategies and communications ideas.Key responsibilities include:Managing an integrated team of professionals to deliver high-quality workDeveloping and maintaining strong relationships with...
-
Medical Director
hace 7 días
Madrid, Madrid, España Precision Medicine Group, Llc. A tiempo completoMedical Director - Clinical Trial ServicesAt Precision Medicine Group, Llc., we are seeking a highly skilled Medical Director to join our Clinical Trial Services team. As a Medical Director, you will play a critical role in ensuring the accuracy and integrity of clinical trial data, with a focus on patient safety.Key Responsibilities:Collaborate with senior...
