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Guest Operations Coordinator

hace 2 meses

Barcelona, Barcelona, España Ukio A tiempo completo
About Ukio

We are a rapidly growing startup with headquarters in Spain, founded in Barcelona and expanding to other European cities. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market.

We provide fully furnished and artfully designed apartments for stays starting at one month, removing the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc. Our goal is to give choice and flexibility to allow people to plant their roots anywhere.

Our Culture

We honor diversity, compassion, and honesty above all else in our team. We've already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like-minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks.

We are creators who embrace dynamic environments and take on and build up projects from scratch. Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars.

Role

As a Guest Operations Coordinator, you will be responsible for the entire lifecycle management of bookings, from initial booking to post-check-out, ensuring a seamless and efficient process that meets Ukio's high standards of service and customer satisfaction.

You will be the primary point of contact between all stakeholders, including the Guest Team, Sales Team, Strategy & Transformation, IT, and Finance, to coordinate efforts across departments to ensure that all bookings are managed smoothly, on time, and to the satisfaction of all parties involved.

Responsibilities
  • Booking Management:
    • Oversee and manage the entire lifecycle of bookings from initial booking to post-check-out, ensuring all processes are completed accurately, efficiently, and on time.
    • Serve as the main point of contact for all stakeholders involved in the booking process, including the Guest Team, Sales Team, Strategy & Transformation, IT, Finance, Marketing, and Global Operations.
    • Coordinate with relevant teams to ensure that all necessary preparations, services, and follow-ups are completed as required for each booking.
  • Stakeholder Coordination:
    • Develop and maintain strong relationships with key stakeholders to ensure alignment and effective communication throughout the booking process.
    • Act as the central hub for communication between teams, ensuring that all parties are informed of booking status, requirements, and any changes.
    • Collaborate closely with the Sales Team to understand customer needs and expectations, ensuring these are met throughout the booking lifecycle.
  • Operational Excellence:
    • Work as part of a team to ensure all bookings are handled efficiently, while taking ownership of the overall process to ensure that tasks are completed in a timely and accurate manner.
    • Identify and resolve any issues or bottlenecks in the booking process to ensure a smooth and seamless experience for guests and stakeholders.
    • Monitor key performance indicators (KPIs) related to booking management and provide regular reports to the Operations City Manager, identifying areas for improvement and implementing solutions as needed.
  • Process Improvement:
    • Continuously review and refine booking processes to improve efficiency, reduce errors, and enhance customer satisfaction.
    • Work closely with the Strategy & Transformation team to implement new processes, tools, and technologies that support efficient booking management.
    • Develop and maintain documentation for all booking-related processes, ensuring clarity and consistency across teams.
  • Relationship Management:
    • Foster good relationships and alignment with key stakeholders, including Sales, Strategy & Transformation, IT, Finance, Marketing, and Global Operations, to ensure a collaborative approach to booking management.
    • Communicate effectively with stakeholders to manage expectations and ensure all parties are informed and aligned throughout the booking lifecycle.
  • Administrative Support:
    • Provide administrative support related to booking management, including maintaining booking records, updating systems, and ensuring all relevant information is captured accurately.
  • Reporting & Analysis:
    • Generate and maintain reports on booking performance, identifying trends, areas for improvement, and opportunities for increased efficiency.
    • Provide insights and recommendations to the Operations City Manager and other key stakeholders to enhance booking processes and outcomes.

This role is performed on weekends.