Quality Assurance Manager

hace 3 días

Murcia, Murcia, España Mygwork A tiempo completo

Transforming Fulfillment Centers with Innovation

Amazon, an inclusive employer and a member of the LGBTQ+ business community, is seeking an exceptional leader to join our Inventory Control and Quality Assurance (ICQA) team as an ICQA Area Manager. This dynamic role offers the opportunity to create solutions and solve tomorrow's problems today.

As a key member of our fulfillment center team, you will be responsible for leading the Space management team and driving process improvements. Your expertise will be instrumental in ensuring the reliability of our delivery services, while maintaining the highest quality of service and performance.

Key Responsibilities:

  • Support safety programs and compliance to ensure a safe work environment for all associates.
  • Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX.
  • Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform analysis on any behaviors/processes that could impact on inventory integrity.
  • Conduct measurements of building Space integrity and accuracy, while providing feedback to the Operations management team.
  • Collaborate with all department stakeholders to identify and understand key projects, initiatives, and system enhancements.
  • Lead and supervise a team of hourly associates, in consolidation operations and Space, Inventory Control/Quality Assurance projects within the fulfillment centers.
  • Partner with capacity planning to understand risks and plan accordingly both internally and at a network level.
  • Review and analyze customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents.
  • Appraise performance of team members; developing, rewarding, and coaching employees.

Requirements:

  • Bachelor's Degree from an accredited university or equivalent qualification/experience in operations management.
  • Advanced MS Office suite user, especially Excel.

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