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Customer Service Representative

hace 2 meses

Madrid, Madrid, España 2K A tiempo completo
About the Role

As a Customer Service Associate at 2K, you will play a vital role in ensuring our customers receive exceptional support and service. This position requires a strong understanding of our products and services, as well as excellent communication and problem-solving skills.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries and issues
  • Develop in-depth knowledge of 2K products and services
  • Lead customer service incidents and work to resolve them effectively
  • Interact with customers and internal developers to resolve issues
  • Assist in generating training materials and customer-facing documentation
  • Stay up-to-date with industry trends and developments
Requirements
  • High school graduate or equivalent
  • 1+ years of customer service experience
  • Proficient in Windows and MS Office
  • Strong verbal and written communication skills
  • Ability to read, write, and speak English fluently
  • Proven understanding of current video game platforms and related hardware
Preferred Qualifications
  • Previous customer support experience in an online environment
  • Familiarity with helpdesk software or issue/bug tracking tools