ServiceNow HAM/SAM Product Architect

hace 4 semanas

Madrid, Madrid, España SIEMENS HEALTHCARE, S.L.U. A tiempo completo
Job Description

Role Summary

We are seeking a highly skilled ServiceNow HAM/SAM Product Architect to join our Global Digital Workflows team. As a key member of our team, you will be responsible for guiding an international team of developers and business analysts to deliver high-quality and secure ServiceNow best practices solutions.

Key Responsibilities

  • Interact with project team members, stakeholders, and vendors to ensure successful project delivery.
  • Evaluate enhancement/customization requests, provide design recommendations, and document technical requirements.
  • Support the development, documentation, implementation, and maintenance of Configuration Management and Asset Management processes, procedures, and policies.
  • Validate Solution Designs in Service Device Lifecycle Management created by Business Analysts to meet the overall Healthineers Enterprise Architecture.
  • Design and implement ServiceNow SAM/HAM and CMDB solutions that meet business requirements and adhere to industry best practices.
  • Provide technical leadership and guidance in the design, development, and implementation of ServiceNow solutions and ensure adherence to ServiceNow best practices and guidelines.
  • Ensure architectural designs are compliant with Siemens Healthineers quality, security, and data protection regulations.
  • Collaborate with international teams, including Testers, Business Analysts, and Business Stakeholders.
  • Collaborate with cross-functional teams to identify, design, and deliver technical solutions.

Requirements

  • University degree in IT or related field.
  • At least 2-4 years of IT work experience in Design and Architecture of Solutions in IT service management frameworks.
  • Expert knowledge of at least 2 of the following ServiceNow modules: ITSM, ITOM, ITAM, SPM, SecOps, IRM/GRC.
  • Strong experience in Hardware Asset Management and Software Asset Management (e.g. ServiceNow) and understanding of workflows and integrations for service automation.
  • Excellent communication and presentation skills in English language.
  • Certified ServiceNow System Administrator.

About Us

We are a team of over 71,000 dedicated Healthineers in more than 70 countries. As a leader in medical technology, we push boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How We Work

We are a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

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