Clienteling Manager

hace 3 semanas

Madrid, Madrid, España Louis Vuitton A tiempo completo

Job Summary

The Clienteling Manager will work closely with the Store Manager to drive the clienteling strategy in store and create a clienteling mindset with the team. This role will elevate relationships with top clients by leveraging tools and focusing on the client experience, and implement transversal strategies to recruit new and develop existing clientele.

Key Responsibilities

  • Team Management and Business Development
    • Inspire the team and establish a clienteling culture within the store, considering clienteling as the main approach to drive business and support commercial priorities.
    • Drive achievement of clienteling targets throughout the store, including appointments, share of OTO turnover, wardrobing (silhouette) outreaches, repurchase rate on local new clients, and 10k clients.
  • Client Relationship Management
    • Work actively on the recruitment of new Louis Vuitton clients and re-engagement program.
    • Support the team in building and nurturing long-term client relationships, leveraging different tools at their disposal.
  • Sales and Floor Management
    • Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support.
    • Act as a role model demonstrating sales leadership to the team, support them with their own sales, and foster cross-selling.
  • Operations
    • Monitor store gift inventories.

Expected Attitudes and Skills

  • Strong communication and listening skills.
  • Proactive leadership style.
  • Excellent client development skills.
  • Business acumen.
  • Strong organizational skills.
  • Agility and resilience.
  • Proficient in English.

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