Clienteling Team Lead

hace 3 semanas

Madrid, Madrid, España Lvmh Moët Hennessy - Louis Vuitton A tiempo completo
Job Summary

As the Clienteling Manager at Lvmh Moët Hennessy - Louis Vuitton, you will play a crucial role in driving the clienteling strategy in our store and fostering a client-centric culture within the team.

Key Responsibilities
  • Team Management and Business Development: Inspire and lead the team to establish and embed a clienteling culture, focusing on driving business growth and achieving commercial priorities.
  • Client Relationship Building: Work closely with the team to build and nurture long-term client relationships, leveraging various tools and strategies to maximize client engagement.
  • Data Analysis and Insights: Collaborate with HQ and Store Management to monitor and analyze client purchase behaviors, providing valuable insights to inform business decisions.
  • Cross-Functional Collaboration: Work closely with Retail Performance and Training teams to ensure seamless data collection, profile merging, and activation of clienteling initiatives.
  • Sales and Floor Management: Maximize business opportunities through efficient sales floor management, demonstrating sales leadership and supporting team members in their sales efforts.
Expected Attitudes and Skills
  • Strong Communication and Listening Skills: Effective communication and active listening to build strong relationships with clients and team members.
  • Proactive Leadership Style: Inspire and motivate the team to achieve business objectives.
  • Excellent Client Development Skills: Ability to build and maintain strong client relationships.
  • Business Acumen: Strong understanding of business operations and commercial priorities.
  • Strong Organizational Skills: Ability to prioritize tasks and manage multiple projects simultaneously.
  • Agility and Resilience: Adaptability and ability to navigate changing business environments.

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