Account Support Coordinator

hace 6 días

Zaragoza, Zaragoza, España Elsevier A tiempo completo

About Our Team

Our Academic & Government team at Elsevier helps our communities accelerate knowledge for a better world by turning scientific discoveries into peer-reviewed knowledge, hosting the world's richest corpus of knowledge, and measuring the quality and impact of research.

About the Role

You will be responsible for executing contracting and sales support processes for both new, transactional, and renewal sales, in addition to responding to customer queries regarding all processes.

Responsibilities

  • Work collaboratively across a global team with cross-functional stakeholders, such as Contracts Managers, Legal Counsels, Business Controllers, and Collections, ensuring the end-to-end processes are executed efficiently and effectively for both Elsevier and the customer.
  • Participate in the development and fulfillment of contract requirements in the purchase or sale/delivery of Elsevier products.
  • Evaluate contract compliance and advise others on contractual rights and obligations, including facilitating amendments to contract terms or extensions.
  • Assist in preparation of bids or requests for proposals (RFPs), including specifications and requirements, negotiating contract terms, and participating in the determination of acceptable bids.
  • Serve as the main contact for the customer, including queries related to agreement status, invoicing, title reconciliation, and clarification of subscription terms.
  • Provide information to customers regarding validation of purchase history, solution access deactivation, usage statistics, and Elsevier pricing models.
  • Coordinate large complex deal alignment and efforts to facilitate discussions across various internal stakeholders, delivering proposals and agreements that are compliant with our policies and capture the customers' requirements.
  • Process and invoice on time according to the defined targets of your team's assigned territories.
  • Engage stakeholders, leadership, and cross-functional support to progress business in a meaningful and efficient manner, including participating in projects and continuous improvement efforts.

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