Logistics Delivery Experience Manager
hace 2 días
At Zooplus Services Ltd, we are seeking a highly skilled Logistic Delivery Experience Manager to join our team. As a key member of our Operations Logistics department, you will play a crucial role in ensuring the delivery of exceptional customer experiences across Europe.
Key Responsibilities:- Boost customer satisfaction through ongoing improvement of delivery quality and customer experience in the respective country.
- Improve the reliability of the delivery service.
- Coordinate rollouts of new services and procedures with Delivery Service Providers (DSPs).
- Scout market innovation to drive superior and/or more cost-effective delivery solutions.
- Focal point of contact for strategic communication with DSPs and managing DSP relationships for long-term cooperation.
- Monitor development of customer satisfaction and set the right priorities and strategies per market.
- Set up long-term country strategy and annual roadmap to achieve best-in-class customer satisfaction.
- Coordinate continuous improvement projects in close collaboration with logistics, Sales, Marketing, and Customer Care.
- Graduate degree or equivalent in relevant discipline.
- Sound experience in logistics services.
- Previous experience working in a highly customer-oriented and challenging logistics-based business.
- Broad knowledge about methods for identifying customer requirements.
- Demonstrated ability to manage projects.
- High analytical competence and advanced IT skills including MS Excel.
- Profound knowledge of the Spanish Last Mile market and logistics.
- Problem-solving, self-driven, and result-oriented way of working.
- Excellent written and verbal communication skills in Spanish and English.
- Willingness to travel.
We offer a dynamic and collaborative work environment, with opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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