Spa Concierge

hace 7 días

Barcelona, Barcelona, España Mandarin Oriental Hotel Group Limited A tiempo completo
About Us

Mandarin Oriental Hotel Group Limited is a leading international hotel management group with a presence in Asia, Europe, and the Americas. Our luxury hotels and resorts offer exceptional service and amenities to our discerning guests.

Job Summary

We are seeking a highly skilled and customer-focused Spa Concierge to join our team at Mandarin Oriental, Barcelona. As a key member of our spa department, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience throughout their stay.

Key Responsibilities
  • Guest Service
    • Provide warm and welcoming service to all guests, ensuring their needs are met and exceeded.
    • Assist guests with spa and hotel-related inquiries, providing accurate and timely information.
    • Process incoming and outgoing packages, including FedEx and UPS deliveries.
    • Oversee incoming and outgoing guest and spa colleague business-related faxes.
  • Spa Operations
    • Support the smooth flow of the spa, ensuring a high standard of service is maintained at all times.
    • Assist in the operations of all spa departments, including the swimming pool, locker rooms, fitness center, spa retail area, relaxation area, pantry area, sales and marketing, and spa suites.
    • Maintain inventory of supplies for the spa reception.
    • Assist with various demonstrations and events.
  • Administrative Tasks
    • Perform administrative procedures to ensure the spa is run professionally and in accordance with Health and Safety policy.
    • Ensure the reception area is tidy, clean, and stocked at all times.
    • Ensure the completion of confirmation phone calls for the next business day.
    • Print confirmation letters and pull files for the next business day.
  • Communication and Teamwork
    • Communicate all messages promptly and keep the Manager-On-Duty informed of any complaints.
    • Assist all spa and hotel colleagues as needed, demonstrating a team player attitude.
    • Attend daily line-ups, weekly, and monthly spa meetings.
Requirements
  • Customer Service Skills
    • Excellent customer service skills, with the ability to provide warm and welcoming service to all guests.
    • Ability to communicate effectively with guests and colleagues, both verbally and in writing.
  • Spa Knowledge
    • Knowledge of spa operations and procedures, including treatment protocols and retail products.
    • Ability to maintain a high standard of appearance and personal hygiene, as per spa standards.
  • Administrative Skills
    • Basic computer skills, including proficiency in spa software and other administrative systems.
    • Ability to perform administrative tasks, including data entry and filing.
  • Teamwork and Adaptability
    • Ability to work effectively in a team environment, demonstrating a positive and flexible attitude.
    • Ability to adapt to changing situations and priorities, ensuring a seamless experience for guests.
What We Offer
  • Competitive Salary and Benefits
  • Opportunities for Growth and Development
  • A Dynamic and Multicultural Work Environment
  • Complimentary Stays and Special Staff Rates
  • Free Weekly Physiotherapy Sessions
  • Enjoy Your Birthday, Free to Spend it with Whoever You Wish

Mandarin Oriental, Barcelona is an equal opportunities employer, committed to providing a productive working environment free from unfair and unlawful discrimination.

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