Customer Service Representative

hace 5 días


La Coruña, La Coruña, España Coach4Expats A tiempo completo

About Coach4Expats

Coach4Expats is a dynamic and international company that specializes in providing exceptional post-sales customer service. We are committed to delivering a seamless experience for our clients and candidates alike.

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our post-sales support team, you will be responsible for providing top-notch customer service to our clients, ensuring their satisfaction and loyalty.

Key Responsibilities

  • Respond to customer inquiries and issues in a timely and effective manner
  • Provide proactive follow-up to ensure comprehensive resolution of customer issues
  • Make follow-up calls to verify customer satisfaction and resolve any pending issues
  • Maximize customer satisfaction by anticipating their needs and providing service that exceeds expectations
  • Update databases with relevant information about customers and their post-sales inquiries
  • Draft reports and generate insights to identify areas for improvement in post-sales service

Requirements

  • Fluency in English (no Spanish fluency required)
  • Ability to communicate fluently in two of the following languages: French, German, and/or Dutch
  • Flexibility to attend our offices during the training period and work in rotating shifts
  • Technical knowledge of document management and technological platforms
  • Excellent oral and written communication skills

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Dynamic and international work environment
  • Flexible work arrangements, including remote work options

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].


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