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Client Relations Specialist in Banking
hace 3 meses
Join Our Team as a Client Relations Specialist
We are on the lookout for dedicated financial services experts to become part of an international team at Teleperformance Spain, a leader in the BPO sector.
With over four decades of experience in the financial sector, a presence in 88 countries, and a workforce exceeding 420,000, we are expanding our multilingual team of investment professionals. This opportunity is perfect for individuals eager to explore ambitious career paths within one of our esteemed digital banking initiatives.
You will engage with high-profile clients from one of Europe's premier digital banking institutions, offering savings advice and introducing innovative financial products that promise substantial returns.
Position Overview:
Your role will involve assisting bank customers through various communication channels, including calls, emails, WhatsApp, and chat, ensuring a high standard of service while informing them about cutting-edge digital banking solutions available in the Dutch market.
Key Responsibilities:
- Provide customer support related to banking inquiries, account setup, password recovery, transfers, and more.
- Manage back-office tasks such as responding to emails and messages.
- Promote banking products to clients.
- Adhere to transparency and client protection regulations concerning investment products.
- Report and monitor any discrepancies that arise during service delivery.
- Meet the quality standards and sales targets established by the organization.
Qualifications:
Educational Background:
- Relevant qualifications in Business Administration, Mathematics, or Law.
- Proficiency in MS Office Suite (Excel, Word, PowerPoint, Access).
- Fluency in Dutch (C2 level).
Skills and Competencies:
- Strong customer focus, empathy, and active listening abilities.
- Exceptional verbal and written communication skills.
- Analytical mindset with the ability to learn independently.
- Commercial acumen and interpersonal skills for engaging with clients.
- Problem-solving capabilities.
- Team collaboration skills.
- Proactive and results-driven approach.
- Ability to plan, organize, and work effectively under pressure.
- Initiative and a self-starter attitude.
- Adaptability to evolving environments and new technologies.
Experience:
- Previous experience in banking is advantageous but not mandatory.
What We Offer:
- Full-time schedule of 38.5 hours per week, with shifts from 2:00 p.m. to 10:00 p.m., including two days off each week and two weekends off per month.
- Permanent employment contract.
- Referral program with bonuses for bringing in new talent.
- Competitive salary of €21,718 gross per year.
- Generous annual leave of 32 calendar days.
- Opportunity to work with the world's largest service provider.
- Real potential for career advancement within the company.
