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Customer Experience Ambassador
hace 2 meses
Job Summary
Teleperformance, a global leader in customer experience management, is seeking a highly skilled professional to join our team as a Customer Experience Ambassador. In this role, you will be responsible for providing exceptional customer service and driving sales growth while maintaining a positive and customer-centric approach.
Key Responsibilities
- Conduct competent advice and sales discussions with pre-qualified customer leads to drive sales growth and customer satisfaction.
- Collaborate with the marketing team to receive and manage customer leads, ensuring a seamless customer experience.
- Develop and maintain a deep understanding of customer needs and preferences to provide tailored solutions and recommendations.
- Work closely with the sales team to identify and capitalize on sales opportunities, driving revenue growth and customer loyalty.
- Stay up-to-date with industry trends and competitor activity to maintain a competitive edge and inform sales strategies.
Requirements
- Previous experience in sales, customer service, and multi-channel environments.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Native level of Spanish language proficiency.
- High level of self-motivation and a customer-centric approach, with a focus on driving sales growth and customer satisfaction.
- Strong problem-solving skills and attention to detail, with the ability to work in a fast-paced and dynamic environment.
Benefits
- Competitive salary and benefits package.
- Opportunity to work with a global leader in customer experience management.
- Dynamic and collaborative work environment, with a focus on employee development and growth.
