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Customer Service Representative with French Language Skills
hace 2 meses
About CPM International Telebusiness S.L.
We are a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.
Our Values
We celebrate diversity and welcome everyone, embracing unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. We are passionate about customer support, proactive in problem-solving, and committed to achieving and exceeding targets to deliver high-quality customer service.
Job Responsibilities
- Diagnostics: Solve complex technical enquiries for all products within our range.
- Connected Services: Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting.
- Process: Process all client requests in accordance with company processes and guidelines across all product ranges.
- Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws.
- Added Value: Identify new opportunities to cross-sell and upsell without compromising the values of the company.
Requirements
We are looking for an experienced customer service professional with a fluent level of French (spoken and written) and a high level of English. You should be well-organized, able to prioritize your workload, and have a natural team player attitude. Passionate about giving and receiving fantastic customer service, you should treat every interaction as an opportunity to delight our customers.
Offer
We offer a temporary contract with a full-time schedule, working Monday to Friday, 9:00 am to 6:00 pm. The salary is €21,000.00 gross per year, and you will receive 24 calendar days of holiday, paid bank holidays, and one extra day in lieu. We also offer a hybrid work model, training, and other benefits.
