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Sales Associate
hace 2 meses
Job Summary:
We are seeking a highly skilled and motivated Sales Associate to join our team at Kenzo store La Roca. As a Sales Associate, you will be an Ambassador of the brand, responsible for providing an exceptional customer experience by building and maintaining loyal clients to maximize profitability and productivity.
Key Responsibilities:
- Client Welcome and Relationship Building: Welcome all clients to the store, ensuring they feel comfortable in the environment. Greet clients and build a relationship with them to assist in selecting the right products, while maintaining the rapport and offering advice.
- Sales and Product Knowledge: Process sales in a confident and professional manner, while maintaining the relationship with the client. Gather and collate client CRM details to maintain the relationship and build the client book, ensuring a personal follow-up with the client.
- Store Standards and Visual Merchandising: Maintain store standards on stock and adhere to visual merchandise guidelines, promoting the Kenzo image.
- Business Contribution: Achieve sales targets and KPIs, and contribute to the Point of Sales' action plans. Communicate high-quality feedback to Managers (in Store). Be aware of the business environment, including local competition, and participate in the collection of rankings, turnover, and best practices.
- Client Development: Master the selling ceremony (from welcoming to after-sales services) to all clients. Develop a perfect knowledge of product information (collection, season, composition, etc.) and brand storytelling. Build customer loyalty and engagement by developing long-term relationships (date collection, thank you cards, invitations, etc.).
- Team Player: Demonstrate team spirit and help others improve their skills (especially towards new joiners). Demonstrate autonomy and commitment to guarantee business continuity at any time.
- Brand Ambassador: Embody Kenzo Paris DNA to become a brand ambassador (knowledge of the House's heritage and mastery of its current positioning). Ensure that the standards of the Point of Sales uphold brand image (VM, cleaning, maintenance, etc.). Develop a deep fashion culture and awareness (products, fashion trends, and competitors).
Requirements:
- Language Skills: English and Spanish mandatory.
- Availability: Part-time, 16 hours/week.
